Supervisor Quality Assurance at Abbott Laboratories

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Supervisor Quality Assurance

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Dallas, TX location in the Transfusion Medicine Division. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

As the Supervisor Quality Assurance, you’ll be responsible for implementing and maintaining the effectiveness of the quality system. Manage the direct activities of an area within a department or function. Provides direct supervision to professional, direct, or indirect labor staff. Ensure that plans are implemented, and milestones are achieved. Ensures that compliance is maintained and that employees are trained and following the required site level policies and procedures.

What You’ll Work On

• Sets standards and monitors staff performance; provide performance feedback; write and conduct appraisals for employees, recommend merit increases and promotions, deliver rewards and sanctions.

• Responsible for implementing and maintaining the effectiveness of the quality system., Regularly makes decisions which impact quality, time and/ or cost; timely decisions are required regarding issues such as to proceed or abort, work OT, etc.

• Manages assigned projects; work cross functionally to identify changes and necessary resources.

• Conducts individual discussions with employees, including performance reviews, development, discipline, and staffing interviews.

• Interact with peers in operations and within other cross-functional groups.

• Responds directly to on-site requests for information from internal and external regulatory agencies.,

• Interfaces with other areas to identify and solve problems., Utilizes Financial Information: Makes day-to-day decisions which demonstrate a basic understanding of the financial business drivers (e.g., ROl, factory costs, cost reductions) and their inter-relationships., Recognizes Risk: Recognizes risk relative to procedures and takes appropriate action.

• Quantifies Risk: Identifies and quantifies the financial, quality, regulatory, and human considerations associated with decisions., Makes Decisions: Bases decisions on the overall good, rather than on benefit to a particular functional area, serves as a champion for specific projects and initiatives.

• Embraces Change: Adapts to and supports change in a timely, positive manner.

• Identifies and communicates need for change., Participates as a Team Member: Contributes to the creation of the team's mission, objectives, and strategies, accepts team decisions, and works toward their implementation.

• Participates as a Team Leader: Establishes and supports the norms and conditions for a work environment that supports team productivity, draws on the strengths of each team member, seeks input of team members, works cross functionally to resolve issues., Improves Processes: Utilizes information from seminars, bench marking, focus groups, etc., to identify trends and generate recommendations for continuous process improvements in such areas as reduced costs, new technologies, and reject rates., Makes Decisions: Utilizes good judgment and makes timely decisions which consider the facts and data at hand; champions specific projects; knows when to escalate to management.

• Confronts Issues: Raises issues that block the achievement of individual and team performance; voices opinions and concerns without waiting to be asked; communicates through areas of difference as well as areas of common issues, i.e., can talk about both sides of an issue., Solve Customer Problems: Lead teams to customer oriented solutions that make business sense., Stays Current: Demonstrates awareness of the changing competitive, technological, health care, and regulatory environments, and demonstrates a perspective beyond one's own function., Coaches Direct Reports: Provides on-the-job guidance, instruction, training, and resources., Plans Activity Structure: Makes plans to accomplish assigned daily activities and simple projects; establishes priorities so as to handle competing demands; optimizes use of available resources; estimates time and resources necessary to complete daily tasks or projects; establishes follow up systems., Creates a Motivational Environment: Promotes productivity and morale by treating others with respect and dignity, listening to different points of view, taking ownership and responsibility for own actions, modeling the behavior expected of others, following through on commitments, being available to answer questions, providing positive feedback on individual and team accomplishments, and providing developmental feedback in a timely and non-defensive manner.

• Influences Outcomes: Influences others to support a course of action and to incorporate quality concepts in all activities, appropriately uses authority, influences activities without reliance on formal authority, and communicates unpopular decisions in a realistic but favorable light., Makes Decisions: Makes timely decisions which consider the facts and data at hand; champions specific projects; knows when to delegate to teams or other levels., Adapts Information to Customer Needs: Adjusts communication style and medium (oral, written, or electronic) to meet the needs of the receiver (direct reports, peers, customers, managers); summarizes data and distills it down to relevant points to enhance understanding; uses appropriate level of language and detail for the receiver.

Required Qualifications

• B.S. or equivalent and 2-4 years of related operations experience.  Experience should demonstrate the application of analytical and mathematical skills, and the ability to understand financial information or directly technical experience sufficient to demonstrate the knowledge typically associated with the degree and experience requirement.

Preferred Qualifications

• Knowledge of regulations and standards affecting IVDs and Biologics.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is $83,000.00 – $166,000.00. In specific locations, the pay range may vary from the range posted.