SUPERVISOR - POKER - Hard Rock International (USA), Inc.

Under the direction of the Poker Room Manager, the incumbent implements procedures and monitors performance of personnel to ensure smooth and efficient gaming operations in accordance with internal controls and the rules and procedures of the appropriate games.  Promotes and encourages positive guest and employee relations at all times, assisting guests learning to play the games.  Deals cards according to Casino standard procedures.  Responsible for table security and the integrity of the games played at all times.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Oversees the operations and conduct of Poker games and makes table decisions as necessary.
• Responsible for knowing all policies & procedures of the specific game types he/she is supervising.
• Resolves customer disputes as appropriate.
• Issues customer complimentary as appropriate.
• Oversees drop-box pick-ups.
• Supervises Poker Brush, as well as indirect supervision of all other Poker Shift Personnel.
• Responsible for the overall direction, scheduling, coordination and evaluation of all shift personnel.
• Complies with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
• Complies with all regulatory requirements.
• Promotes positive public/employee relations at all times. 
• Prepares and submits player rating information
• Controls the games while assuring the Seminole Hard Rock Hotel & Casino’s rules and regulations are followed
• Promotes positive customer relations, answers questions on Poker Room rules and regulations, remains abreast of entertainment and other general information
• Resolves customer disputes or refers them to the Poker Room Shift Manager as deemed appropriate
• Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information
• Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Assures overall cleanliness and comfort level of assigned area

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis) 

• High School diploma or GED required. 
• Three (3) years Poker experience is also required.  
• Must be knowledgeable in all primary poker games and their direct variants and most secondary games.
• This person must be adept at directing the activities of others, skilled in dealing with and meeting with the public and thoroughly versed in all aspects of Poker Room Operations. 
• Position requires an individual who can make decisions independently, communicate with all levels of staff, is trustworthy and can function in a fast paced environment. 
• Must possess organizational and interpersonal relations skills as well as a team oriented attitude.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Hard Rock operations.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.

ABILITY TO:

• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Solve practical problems and deal with a variety of situations.
• Be flexible to work varying shifts and time schedules as needed.

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).