Supervisor - Patient Service Representative - Texas Oncology

The US Oncology Network is looking for a Supervisor-Patient Services Representative to join our team at Texas Oncology!  This position will oversee the Patient Services Representatives in both Medical Oncology and Radiation Oncology at our 4101 James Casey Street #100 location in Austin, Texas with occasional travel to our Bastrop and Lakeway sites.  Typical work week is Monday through Friday, 8:30a - 5:00p.  

Note from Hiring Manager:   Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas.  Texas Oncology offers an inviting and inclusive company culture, career progression, benefits, and a big impact on our community. You will work alongside other elite and talented employees making a difference in the life of our patients.We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.  

As a part of TheUS Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home.Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ^® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

TheUS Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. TheUS Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

The essential duties and responsibilities (including but not limited to):  

• Supervises the daily activities of all scheduling duties.  Performs all aspects of scheduling staff as workload demands. 
• Obtains all information necessary to enter a new patient in system.  Including demographics and complete insurance information.  Obtains medical records needed for new patiento be evaluated by physician at office visit. 
• Maintains scheduling guidelines to coordinate physician, lab and chemotherapy schedules.  Reviews schedules daily for accuracy.  Corrects conflicts in the schedules as needed. 
• Coordinates scheduling procedures with front office, medical staff, insurance and billing departments to ensure smooth transition and accurate information. 
• Trains new employees in scheduling department.  Updates, informs and trains staff as needed on new procedures. 
• Supervises daily charge ticket and chart preparation to each physician’s specifications.  Ensures end of day charge ticket collection with diagnosis and office level completion. 
• Assists in the supervision of Schedulers and other non-licensed patient care providers as needed. 

The ideal candidate for the Scheduling Supervisor role will have the following background and experience:    

• High school diploma or equivalent required.   
• Minimum seven years office experience, preferably in a medical office setting. 

Physical Demands:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.  

Work Environment:   

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.  

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