The CHA Program Supervisor works collaboratively with clinic providers and Hometown Health Leadership to ensure the successful operation of high quality, efficient office practices. This position ensures the implementation and adoption of best operational practice, monitors clinical compliance such as OSHA and CLIA, and is responsible for analyzing clinic workflows and efficiencies to make informed recommendations for continuous improvement. The CHA Program Supervisor must be able to successfully communicate across a wide spectrum of audiences, lead change initiatives, have strong organizational skills and be able to function effectively with multiple priorities. This position is challenged to oversee and maintain operations at assigned practice(s). This includes utilization of tools and dashboards to review and prepare reports related to the performance of the practice as well as assessing and implementing short and long-range action plans and goals to ensure efficient functioning, quality care, and patient / provider satisfaction and engagement. The responsibilities include but are not limited to the following areas: Accountability and thinks strategically: 1. Champions innovation and supports change 2. Promotes continuous learning and employee development 3. Problem solving and addressing issues raised by providers, employees, and patients 4. Provide leadership and development of the team 5. Utilize reporting tools to track performance of the practice and develop associated action plans 6. Develops plans for practice in conjunction with Hometown Health Quality and Risk leadership 7. Develops and manages action plans based on site metrics to meet and exceed established goals. Provides direct supervision to CHA Program staff across multiple sites 1. Oversees Quality Performance Specialists (Medical Assistants) and Patient Access Representatives across all clinic locations 2. Responsible for management of schedules, coordination of clinic operations, and performance evaluations for assigned staff 3. May provide patient care at clinic locations requiring staff coverage, including rooming and POCT Testing 4. Ensures staff have maintained competencies and provides remediation as necessary 5. Provides both new and ongoing training to clinic staff 6. Coordinates and maintains compliance with CLIA and OSHA requirements Provides excellent service to all customers: 1. Exemplifies excellent customer service towards patients, families, visitors, volunteers, physicians, staff, and co-workers 2. Demonstrates courtesy, compassion, and respect 3. Communicates with all customers (internal and external) in a positive and professional manner Operational best practices and service excellence standards 1. Implements and maintains best practice operations through evaluation of resource utilization, clinic flow, and Epic System integration 2. Supports providers and staff in achieving scorecard targets related to clinical quality 3. Responsible for achieving patient satisfaction goals assigned for each practice(s) 4. Responsible for achieving employee engagement goals for each practice(s) 5. Responsible for hiring and evaluating practice staff with input from practice providers and Hometown Health Leadership 6. Ensures compliance with all regulatory guidelines and agencies 7. Continually evaluates operations, analyzes processes, and initiates changes 8. Supports the ongoing provider utilization of Epic Demonstrated ability to facilitate change and build effective teams This position does provide patient care. |