Supervisor Lab - St. Elizabeth Healthcare

Human Resource Tasks:

• Assists in hiring, orientation and evaluation of personnel within the department to maintain competent and reliable staffing in accordance with “Evaluation of Performance” policy.
• Oversee that annual assessments/competencies on all employees are performed in a timely manner.
• Enhances professional growth and development of self, department staff, other hospital personnel, community, and students by participation in continuing education, in-service training, and/or involvement in the Medical Laboratory Science Program.

• Obtains required CE’s including management.
• Ensures departmental staff has obtained required CE’s.
• Establishes training programs to meet the needs of the department

in Technical Work, Safety, and Quality.

• The associate must be able to demonstrate the knowledge and skills

necessary to provide services based on the applicable principles of

growth and development over the life span.

• Assures department personnel (including self), follow, and demonstrate knowledge of applicable safety and health rules, guidelines, procedures of the Organization’s Safety and Infection Control policies.

• Coaches, mentors, and supports staff.

Quality Assurance:

• Supervisor assists in the development of the QC and QA Program. The supervisor is responsible for assessment, documentation and communication of Non-Conforming Events and improvements of the QC program.
• Evaluates quality control protocols to comply with all Federal and State regulatory standards and assures procedures are performed and recorded accurately within these standards.
• Determine quality control protocol to be used to comply with all regulatory standards, oversees that it is followed and evaluates the results.
• Oversees that the quality control protocol is followed by all testing personnel and evaluates the results.
• Gathers/provides QC and QA data for departmental, shift or laboratory reporting.
• Participates in and meets all regulatory requirements to include but not be limited to JC, CLIA and CAP.
• Maintains/ assists in proficiency testing and competency assessments for the employees in the responsible department/work area.

Equipment for Test Methodology:

• Evaluate and maintain equipment, supplies and procedures to remain current, and cost effective in providing quality patient care.
• Monitor equipment in use for safety consideration as well as longevity of the instrument.
• Collaborates with committee members, lab leaders, and medical director in selection of appropriate technology for clinical or nonclinical use.
• Responsible for the acquisition and maintenance of equipment and supplies.
• Assures validation testing is performed as appropriate for equipment and test kits before initiating new procedures.

Responsible for the writing and updating department procedure manuals.

Communication/Customer Service:

• Works with the internal and external healthcare associates to determine and monitor the needs for the medical center and or the community
• Is available for questions and consultation concerning technical personnel issues and initiates corrective action through use of good communication and human relation skills.
• Readily communicates any information concerning issues pertinent to department staff and department director in a timely manner.
• Available for questions and consultation concerning billing, diagnostic, technical, and personnel issues and initiates corrective action through use of good communication and human relation skills.
• Implements the Organizations’ values using communication skills and human relations to promote quality Patient care and a productive and pleasant work environment.
• Works with Outreach to ensure that the client needs are being met.
• Responsible for Service Recovery through monitoring of inpatient and outpatient satisfaction surveys.

Department Operation:

• Creates action plans and follow through related to HCAHPS performance monitors.
• Understands principle involved in assigned procedures and applies this knowledge to the clinical situation. Functions in a technical role for which have been trained.
• Resolve technical problems and ensure remedial actions are taken whenever test systems deviate from the laboratory’s established performance specifications.
• Review all reports and/worksheets daily for clerical/technical errors or omissions and oversee corrections. Reviews all corrected reports or delegates review.
• Manages Supply Expenses including Board Hours for each a associate and insures compliance with budgeted overall expenses on a monthly basis. Adjusts expenses depending on the needs of the section or general laboratory.

Assists with the development of the Operating and Capital budget by maintaining an up-to-date list of monthly expenses by vendor and developing a five year plan for development of new technology or process.

PERFORMANCE IMPROVEMENT

• Make changes in the processes as indicted by results of CQI or RCA study.
• Participates in the CQI program in accordance with the CQI policy.
• Perform review as developed in CQI policy.
• Assists in the Development of CQI program for departments and assures its completion and implementation.
• Gathers CQI and data for departmental or shift reporting.

• Participates in and meets all regulatory requirements to include but not be limited to JC, CLIA and CAP.

Performs other duties as assigned

Education, Credentials, Licenses:

Baccalaureate Degree

Medical Laboratory Scientist with ASCP Certification OR

Equivalent (HEW/HHS Certification) with a minimum of

3-5 years progressive

experience in specialty area or general Laboratory

Specialized Knowledge:

- Supervisory experience

- Specialty in discipline as applicable

- Microsoft office applications

- Customer service

- Personnel management experience

- Financial Management

- Specialized education/certification for Section

Kind and Length of Experience:

4 years of experience in specialized department.

1 year Supervisory experience