Supervisor, IT Engineering (Voice) at CHS Inc

Summary

CHS has an exciting opportunity in the information technology group. We are looking for a Supervisor, IT Engineering that will lead a team to deliver modern voice communication products and technologies to the organization as we modernize and transform the business. This role will be accountable for the formal supervisory responsibilities of ensuring task prioritization and completion, activity coordination with stake holders, help defining policies, procedures, processes, and best practices not just for Projects but also for Production Support. This role will ensure quality, efficiency and effectiveness of their own team, and help implementing operational excellence. This role will also be responsible to work independently, lead others to solve complex problems, drive change and innovation, exhibit forward thinking and planning adhering to the organization's vision and value.

To be considered for this position, qualified candidates must live in the Minneapolis/St. Paul Metro area to work a hybrid schedule at our corporate office located in Inver Grove Heights, MN.

Responsibilities

• Supervise daily activities of team members (Experienced, Senior and Expert level Voice Infrastructure Engineers).
• Responsible for prioritizing tasks, ensure task completion, meet operational objectives, coordinate work activities with value streams, other technical teams.
• A working leader who can work independently, lead others to solve complex problems, use sophisticated analytical thought and judgement to identify innovative solutions.
• Use critical thinking and judgment to identify and resolve day-to-day technical and operational problems.
• Ensure that incidents/problems are managed through to resolution and ensuring timely root cause analysis when necessary.
• Ensure team health through consistent team engagement activities and sustainable workload management.
• Talent Management:
  • Grow people in an environment of empowerment by attracting, retaining, and developing talent.
  • Continuously improve the knowledge and skill of employees through training, education, and mentoring.
  • Demonstrate visible leadership and exhibit CHS leadership capabilities.

Minimum Qualifications (required)

• Bachelor’s Degree in Information Technology, Computer Science, Management Information Systems, or related field (or equivalent years of work experience, education, and training)
• 4+ years of experience in Information Technology and/or IT Technology Consulting and Support to include:
  • Proven ability to create an atmosphere of mentoring, quality, diversity, collaboration, and continuous improvement by actively coaching product team members
  • Strong problem-solving skills with the ability to identify and drive resolution to issues impacting the product team
  • Demonstrated ability to help Agile teams achieve delivery outcomes and quantifiably improve delivery metrics
  • Understanding of and commitment to the Agile mindset, principles, and practices
  • Experience with automation/orchestration platforms such as PowerShell / Ansible / Chef / Terraform
• 4+ years of telecommunications experience with the following:
  • Managing enterprise voice capabilities using Microsoft Teams
  • Managing enterprise call/contact center technologies: IVR/ACD/Call Recording/CTI/CRM Integrations
  • Legacy voice technology including Legacy VoIP, SIP SBCs, PBXs, PSTN/TDM systems
  • Experience in leading voice transformation projects from legacy systems to Enterprise voice platforms

Additional Qualifications

• 2+ years of lead engineer level experience Knowledge of IT infrastructure, architecture, networks, ITSM/ITIL, and IT operations
• Experience with cloud hosted Contact Center systems such as Five9
• Knowledge of cybersecurity principles and practices, including risk assessments, mitigation strategies, and compliance with industry standards
• Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience

Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.