Supervisor, Intake Services - Signature Health, Inc.

Description

Supervisor, Intake Services

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Tuition & Professional Development Assistance

SCOPE OF ROLE:

Reporting to the Director, Diagnostic Assessment & School Based Services, the Supervisor, Intake Services will provide strong oversight and clinical direction for a team of treatment providers including counseling and case management professionals. You will maintain a client caseload, supervisory duties, and be a strong model for overseeing treatment services.

HOW YOU'LL SUCCEED:

• Effectively supervise and oversee the daily objectives of the Intake Services team.
• Be actively engaged when overseeing your team member's individual performance which should include ongoing coaching, development, and meeting objectives through the annual review process.
• Lead by example by provide ongoing communication, teaching, and training to team members.
• Actively lead team meetings and process improvement initiatives to continuously improve work productivity, quality and efficiency of the team.
• Assist the Director, Diagnostic Assessment & School Based Services with program development.
• Encourage engaging and actively participating in all staff meetings, trainings, activities, etc.
• Be someone the company can rely on to be responsible for team building and morale.
• Create and build a comfortable working environment while supervising therapists, case managers, and peer support specialist.
• Conduct quality peer reviews, utilization review, quality assurance, and level of care reviews.
• Facilitate clinical staffing, staff development, and training programs as assigned.
• Manage patient census and tracking.
• Monitor and ensure compliance with CARF, OHMAS and professional standards.
• Maintain clear communication with referents and designated liaison persons.
• Oversee the provision of treatment services for a team 6-8 staff members.
• Oversee the admission, transition, and discharge planning for the team.
• Provide input to directors on staff performance evaluations.
• Provide assistance to Director, Diagnostic Assessment & School Based Services so that the team can be successful in the interviewing of potential hires.
• Review and approve diagnostic assessments as required.
• Comply with all agency policies and procedures.
• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
• May be required to perform telehealth services as determined by Signature Health.
• Adherence and completion of compliance training provided by Signature Health.
• Responsible for and completes all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Other duties as assigned.

Requirements

KNOWLEDGE & EXPERIENCE:

• Master's Degree required.
• Valid unencumbered LISW or LPCC License in the state of Ohio required.
• 5-7+ years' of clinical experience required.
• Valid unencumbered LISW-S or LPCC-S License in the state of Ohio preferred.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• High proficiency with computer software including but not limited to health information management system, billing software, insurance websites, and Microsoft Office.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.