Supervisor - Ground Service Equipment Maintenance Operations - United Airlines

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

This position is required to supervise (GSE) ground service equipment operations at United staffed maintenance operations. Responsible for the local maintenance planning and execution; efficiency, accountability and dependability program execution and (SLA) service level agreement compliance delivering the optimum level of GSE in support of safe and reliable airline operations. Partners with all local customer bases ensuring positive customer relations and service level goals achieved. Maintain a positive working together relationship among co-workers and customers.

• Supervises team performance and execution against all division and corporate maintenance objectives
• This includes maintenance customer service level agreement (SLA) compliance, maintenance cycle time, all in service level goals / tolerances, planned and preventative maintenance program compliance
• Leads efficient and effective team maintenance operations in a positive, productive and safe work environment
• Supervises maintenance productivity, coordinates technical training, manages employee dependability issues, supports team recognition program and supports employee accountability programs in accordance with policy
• Leads safe and environmentally compliant maintenance operations
• Supports all safety/OSHA, environmental and training programs compliance
• Supports safety mitigation programs and leads investigations that support root cause analysis of accidents, injuries and incidents involving ground service equipment or team personnel
• Maintains proactive communication and positive relations with maintenance team and customer group stakeholders
• Manages accurate and effective customer reporting and communication programs while sustaining positive customer service and efficiency ratings

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications:

• Post-secondary education in a technical- or maintenance –related field, or equivalent work experience
• Minimum 2 years experience in a maintenance- related role
• Knowledge of planning and execution of maintenance operations, leading a team of maintenance personnel, advanced computer skills
• Possess related technical knowledge
• Limited travel may be required

What will help you propel from the pack (Preferred Qualifications):

• Associate’s degree in business or related field
• ASE Certification
• Prefer experience in GSE-related maintenance operations
• Prefer knowledge of GSE-related maintenance operations

Job Posting End Date is 1/23/2025