Supervisor/Dispatcher - Transdev

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

Supervisor/Dispatcher

Our dispatchers are an integral part of daily operations. Dispatchers perform all administrative functions in the department or location. Interfaces with customers, vendors, and internal departments. This position also responds to customer and team inquiries.

Transdev is proud to offer:

* $24.68-26.36/hour, Per Collective Bargaining Agreement.

* Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.

* Paid time off & vacation.

Responsibilities:

+ Communicate job requirements and responsibilities to drivers.

+ Day to day scheduling, counseling, and submitting evaluation reports to local management.

+ Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, OSHA reports and safety violations documents.

+ Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents.

+ Observe drivers on the road - correct safety problems on the scene while documenting violations.

+ Liaison between drivers and both the customers and organization in customer service concerns

+ Evaluate and monitor driver safety and performance in compliance with legal, employment and labor policy matters.

+ Assist Safety Manager with DOT/FTA compliance - drug testing and recordkeeping.

+ Support dispatching, driving, interviewing, and miscellaneous clerical tasks when needed

+ Drive routes periodically

+ Additional duties as assigned

+ Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

+ Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.

+ Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.

+ Manage daily service by reviewing route performance and proactively responding to situations that impact customer service

Requirements:

+ High School Diploma or GED

+ Technical Degree preferred

+ 3-5 years' experience dispatching

+ Problem solving and analytical skills.

+ High School Diploma or GED

+ Fluent in English

+ Valid Commercial Driver’s License

+ Supervisory experience with hourly employees; 2-3 years transit supervisory experience preferred

+ Computer literate - basic knowledge of Microsoft Outlook, Word, Excel and PowerPoint

+ Familiar with basic vehicle mechanical processes and maintenance

+ Effectively prioritize tasks and manage time

+ Excellent communication & interpersonal relational skills

+ Human Resources and training experience

+ Work extended hours regularly, including weekends

+ Consistent attendance and punctuality

+ Possess a working vehicle to travel within the service area as needed

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 4149

Pay Group: UD5

Cost Center: 55312

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.