Supervisor, Digital Reporting - Eastern Time Zone - Esquire Deposition Solutions, LLC

The Supervisor, Digital Reporting will supervise the performance of Digital Reporters who are within an assigned service a...

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

Knowledge of MS Office Suite

Ability to learn Company’s technology platforms

Excellent interpersonal, verbal and written communication, and organizational skills

Superior client service mentality and ability

Proactivity and responsiveness

Must be detail-oriented with the ability to plan work effectively, to meet the deadlines assigned, and to make sound decisions

Ability to multi-task and shift priorities 

Ability to resolve challenges and support process improvement

Ability to work under pressure

Ability to establish and maintain effective working relationships with stakeholders

Ability to follow the Company’s standards and best practices for digital reporting and recording to ensure digital reporters’ quality assurance measurements are met

Knowledge of adult training principles and methods

Knowledge of court procedures, legal documents, and legal terminology

EXPERIENCE QUALIFICATIONS

High school diploma or equivalent required; some college experience or college degree preferred

One year of experience working in the legal services industry preferred.

MEASUREMENTS OF SUCCESS

Percentage of jobs turned in on time

Digital reporter audio/annotation quality

Overall digital reporter performance

Digital reporter retention rate

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature and the like.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.