Supervisor, Customer Svc-Cash Support - Signature Healthcare
West Bridgewater, MA 02379
About the Job
Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.
Position Summary:
Under the direction of the Director, Patient Accounts, supervises and coordinates hospital self-pay credit and collection, Free Care/MassHealth enrollment/approval, cash application/clerical support, and customer service functions. Supervises, trains, and educates staff and coordinates operations of the Customer Service and Cash Application/Clerical Support functions within a broad scope of established Department policies and procedures. Handles more complex issues, generally discussing questionable cases with Manager prior to taking action.
Location: West Center St, West Bridgewater, MA
Department: Revenue Cycle
This is a full-time 40 hour/week position.
Responsibilities:
- Supervises associates within a broad scope of established department policies/procedures.
- Discusses issues requiring change in policy/procedure with Manager prior to implementation.
- Provides technical guidance, education, and training to Department and other hospital staff performing self-pay credit and collections, Free Care/Mass Health screening and enrollment, and cash application functions.
- Reviews work for accuracy and provides necessary feedback and education to staff regarding performance issues noted.
- Responsible for staff performance evaluations, counseling and corrective action as necessary
BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE:
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Must be able to reasonably make appropriate judgment in communications and actions with patients, physicians, other associates, outside agencies, and vendors.
Education/Experience/Licenses/Technical/Other:
PI254179525