Supervisor Custodial - Challenge Unlimited Inc

Who we are:

At Challenge Unlimited, our vision is to become a national leader in providing employment services to people with disabilities that empower them to reach their full potential. We intentionally provide opportunities for individuals with disabilities which will assist them to live, work, and participate in the community.

Challenge Unlimited is driven by its core values: community, helpfulness, abilities, leadership, learning, ethics, innovation, growth, and effective outcomes. It is these values that have powered Challenge Unlimited to its success and has helped over 600 disabled individuals find meaningful work across all of our locations.

Position Summary:

Reporting to the Project Manager or Assistant Project Manager, the Supervisor is responsible for supervising work-related opportunities for people who have different abilities to work with integrated teams and receive work support and development as needed—achieving the highest level of independence possible.

Supervises employees and clients in the performance of janitorial cleaning duties at the assigned site; may be assigned to assist crew with completing required tasks. Back-up/alternate point of contact with site contract management. Provides training, support, and on-going feedback to all workers on job duties, proper procedures, and areas for improvement, with a special focus on safety and company culture. Completes monthly/quarterly assessments and performance evaluations for the department. Other duties may include scheduling, training, disciplining, and/or processing timekeeping for workers. Ensures work and safety procedures are followed with a special focus on Company culture.
Ensures quality and customer satisfaction at the site.

• Shift: Full-Time, 12:00pm - 8:00pm
• Location: East St. Louis, IL
• Pay Rate: $18.00 per hour

1. Performance Management: Ensure work is performed in accordance with the contract’s statement of work and in compliance with Company policies and procedures, applicable laws and regulations, customer requirements, and quality and safety standards. Provide a safe environment for all workers and customers. Follow and enforce OSHA (Occupational Safety and Health Administration) regulations. Complete incident and/or accident reports in accordance with Company policies. Take preventative and corrective action as needed. Conduct safety training, inspections, and ensure workers utilize Personal Protective Equipment (PPE) as required. Develop, modify, and complete contract paperwork as needed and/or required. Support PM (Project Manager) in all needed tasks.
2. Janitorial Support: Observe and/or assist crew in completing contract required tasks. Clean, sanitize, and restock bathrooms including sweep & mop floors, sinks, toilets, glass & mirrors, stall walls, stainless steel. Vacuum, sweep, mop floors and stairs. Empty all trash cans and replace liners, clean receptacles, as necessary. Maintain and organize chemical and equipment storage areas in a clean, organized, and safe manner. Clean, sanitize, and restock common areas and break rooms including sinks, countertops, microwaves, coffee makers, and refrigerators in break rooms. Dust and clean office desks and furniture that are not cluttered. Clean windowsills and windows
3. Quality Assurance: Maintain quality standards. Complete regular inspections. Promptly correct any deficiencies and rectify any customer complaints. Transport crew to and from cleaning locations as needed. Relay pertinent information to workers and PM about any updates or changes to the contract in a timely, accurate manner.
4. Client and Staff Development (Operations Work/Job Skills): Meet the needs of clients and staff while fulfilling contract obligations. Apply techniques for working with individuals with disabilities in the workplace. Support crew members by providing timely and thorough training and feedback. Oversee new worker training and ongoing training for all members of the crew. Work with a team to help them develop job skills and work/behavior skills which may help them achieve the highest level of independence possible. Complete monthly/quarterly client assessments.
5. Effective Leadership: Supervise all site positions, ensuring work is performed according to the contract’s statement of work, company policies, and procedures. Communicate client, employee and customer issues to Project Manager and make recommendations for correction and/or discipline. Encourage effective outcomes and accountability. Communicate job expectations; motivate, coach, and counsel employees. Build an effective company culture that embodies our Company values to achieve optimum performance levels and achieve goals and objectives.

• Education: High School Diploma or G.E.D.
• Experience: Minimum of 2 years of janitorial experience and at least 1 year in a supervisory or training role. Solid oral and written communication skills required.
• Certifications/Licenses: Driver’s License (regular in IL, WI, OH, SC; Class E in MO)
• Pre-Employment Tests: N/A
• Computer Skills: Basic Microsoft Excel, Word, and Outlook
• Background Checks: Must pass criminal background check. Must pass various State and Federal registry checks. Must pass DCFS Abuse and Neglect Tracking System check.
• Driving: Must pass driving history check and Company policy criteria. Must maintain valid driver’s license and be 21 or older to drive. Company travel using personal insured vehicle may be required (based on site).

• Sitting: Occasionally sitting in the normal course of office-sedentary type work.
• Standing: Frequently standing, walking, bending, squatting, reaching, and twisting while training crews in dusting, cleaning, sweeping, mopping, vacuuming, removing trash and performing other related janitorial duties.
• Hearing, Speaking: Frequently listens and speaks with managers, clients, and employees to communicate instructions, exchange feedback, conduct meetings and communicate regarding contracts.
• Seeing: Continually visually alert to monitor employee and client actions, the janitorial equipment, and the area where work is performed to maintain safety and complete janitorial service duties.
• Handling: Frequently using hands in grasping, lifting, carrying, wiping, filing, balancing, and squeezing.
• Movement: Occasionally bending, reaching, and twisting; occasionally climbing stairs and/or ladders squatting, and kneeling to clean, dust, inspect, remove trash, sweep, and mop.
• Lifting: Occasionally lifting, carrying, and pushing or pulling up to 50 pounds of mop buckets and/or trash barrels.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long-Term Disability
• Training & Development

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