Supervisor Community Based Services - UnityPoint Health

Essential Functions/Responsibilities:

Essential functions are the duties and responsibilities that are essential to the position (not a task list). Do not include if less than 10% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements.

% of Time

(annually)

Leadership Responsibilities

· Cultivate existing relationships with community agencies with the goal of ensuring resources, and access to aging services.

· Participate in the development and implementation of best practices and identify best practices associated with providing aging services.

· Participate in program development of current and future programs to ensure quality services to clients served.

· Participate in the development and implementation of orientation programs for staff and provide ongoing mentoring of staff.

· Community leadership and community collaboration with community agencies at local and state levels.

· Provide direct supervision and evaluation to direct service staff.

20 %

Organizational Relationships

· Report to Director of Aging Services.

· Responsible for supervision of program staff in the service area.

· Liaison between Aging Services and external contacts such as referring agencies, hospitals, service funders, licensing/accreditation entities.

· Coordinates the recruitment, screening, and training of volunteers for community programs

· Assures compliance with reporting requirements for community programs

· Performance evaluated by Director of Aging Services

30%

Team Management and Development

· Participate in the development and implementation of training programs for the professional development needs of all staff.

· Work with staff to develop objective performance measurements across all sites, to ensure consistent, high-quality evaluation and goal setting for all employees.

· Participate in the recruitment, hiring, and evaluation of community based services staff.

· Participates in the development of quality improvement measures for aging services.

· Participates on internal quality improvement and Medicaid Integrity program committees to ensure implementation of and oversight of policies and procedures related to corporate compliance and Medicaid integrity compliance, where applicable.

· Provides oversight, direction and technical assistance regarding program policies, procedures, standards, rules, regulations and plans to ensure quality services to the clients served.

· Coordinates compliance training and oversees Quality Assurance activities as assigned by the Director of Aging Services.

· Develop, implement, monitor and evaluate program delivery improvement.

· Develop, implement, monitor and revise policies and procedures related to community based programs as required by governing bodies.

· Provide initial and ongoing training on new policies to all staff.

· Coordinates with the Director and direct service staff to ensure stakeholders involvement in program policy development.

· Other duties as assigned.

40 %

Basic UPH Performance Criteria

· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

· Demonstrates ability to meet business needs of department with regular, reliable attendance.

· Employee maintains current licenses and/or certifications required for the position.

· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

· Completes all annual education and competency requirements within the calendar year.

· Is knowledgeable of department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

10%

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Demonstration of UPH Values and Standards of Behaviors

Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities

Foster Unity:

· Leverage the skills and abilities of each person to enable great teams.

· Collaborate across departments, facilities, business units and regions.

· Seek to understand and are open to diverse thoughts and perspectives.

Own The Moment:

· Connect with each person treating them with courtesy, compassion, empathy and respect

· Enthusiastically engage in our work.

· Accountable for our individual actions and our team performance.

· Responsible for solving problems regardless of the origin.

Champion Excellence:

· Commit to the best outcomes and highest quality.

· Have a relentless focus on exceeding expectations.

· Believe in sharing our results, learning from our mistakes and celebrating our successes.

Seize Opportunities:

· Embrace and promote innovation and transformation.

· Create partnerships that improve care delivery in our communities.

· Have the courage to challenge the status quo.

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

.

Humans Services related bachelor’s degree

Experience:

At least five years of experience with three of those in a team management supervisory role preferred.

License(s)/Certification(s):

Valid driver’s license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities:

· Broad knowledge of licensure, accreditation, governing body standards for community based programs.

· Strong leadership skills and experience in facilitating interdisciplinary collaboration.

· Strong organizational skills.

· Excellent verbal and written communication skills with exceptional attention to details.

Other:

· Demonstrated success developing and evaluating program models, and selecting and successfully operationalizing innovative programs.

· Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems.

· Strong project management skills managing complex, multifaceted projects resulting in measurable successes and program growth.

· Strong understanding of human resources, employee performance improvement plans, and corrective action policies.