Supervisor Clinic - CommonSpirit Health

Imagine a future where exceptional healthcare is not just a promise, but a seamless reality.  That future is here, thanks to the powerful partnership of Virginia Mason and CHI Franciscan Health – now Virginia Mason Franciscan Health.

We're not just a merger; we're a movement.  United by an unwavering commitment to patient-centered care, we've combined the expertise of nearly 300 care sites, 11 hospitals, and nearly 5,000 physicians and providers to create a healthcare system unlike any other in the Pacific Northwest.  This isn't just about scale; it's about unparalleled access to the highest quality care, close to home.

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently seeking a full time Clinic Operations Supervisor for our Franciscan Pain Management Clinic in Lakewood,, WA. We are looking for a highly motivated, team oriented clinic Operations Supervisor for our fast-paced clinic. No weekends or organizationally recognized holidays required!

Job Summary:

This job is responsible for supervising and evaluating the daily activities of the assigned patient access and/or clinical staff in accordance with established business objectives and applicable regulatory requirements.  Incumbents oversee activities to make sure they are conducted in a cost-effective and efficient manner, meet customer needs and are compliant with internal policies/standards/procedures and applicable regulatory requirements.

Work includes: 1) supervising assigned staff (e.g. hiring, training, scheduling and/or evaluating) engaged in maintaining/supporting patient access services and/or clinical officer services, including appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, patient and care team activities, and other activities in accordance with established operating standards, 2) serving as critical conduit/liaison with various internal departments in coordinating and troubleshooting various business and/or patient care related issues; 3) attending site-based meetings/activities and providing  operational performance data for integration, 4) problem-solving, troubleshooting and appropriate escalation of issues to higher-level management, and 5) identifying opportunities to streamline current operations and implementing approved procedural changes.  

Work is performed in accordance with established standards/guidelines and requires knowledge of applicable regulatory requirements sufficient to ensure compliant operations and to exercise judgment and critical thinking in addressing operational and/or regulatory issues.  Also requires expertise in supervising and evaluating the work of support staff.  An incumbent works with higher level management on major operational or business decisions prior to implementation.  

This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes.  Overall, the nature of the work and job requirements is consistent between locations.

An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.  

Essential Duties:

• Supervises the daily operations of assigned support functions (including patient experience, care team operations, appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, and other administrative duties) to ensure that all activities are conducted in a timely and cost-effective manner and in accordance with professional standards, budget constraints, internal policies/standards/procedures and/or applicable legal/regulatory requirements.
• Participates in work groups/committees charged with improving patient access processes, procedures and outcomes.
• Prepares reports and provides other data related to operational performance.
• Serves as liaison with various internal departments/staff/providers in coordinating and troubleshooting various business-related issues.
• Staff supervision and development.

Performs related duties as required.

Education/Experience:

• Bachelor’s degree in a related field and one year related work experience in the discipline that would demonstrate attainment of the requisite job knowledge/abilities; OR 
• Three years’ work experience in a discipline that would demonstrate attainment of the requisite job knowledge/abilities.