Supervisor - Billing Processes - TÜV SÜD America

TÜV SÜD America Inc., a global leader in testing, inspection, and certification, has an immediate opening for a Billing Process Supervisor in a hybrid position in Wakefield, MA.  

Your responsibilities will include but are not limited to:

• Serves as a team leader on continuous improvement activities between Billing and Operations
• Ensures that the team is processing order set up and invoices in a timely and accurate manner on a daily basis. 
• Provides training to Billing Specialists and Project Coordinators
• Ensures that all email communications are responded to within a timely manner
• Maintains billing operations in an efficient manner to maintain consistency and compliance with Service Level Agreements (SLAs)
• Maintains a working knowledge of objectives established by upper levels of management and coaches the billing team to successfully attain those objects.
• Directs billing specialists with the day-to-day execution of their work objectives.
• Seeks operational improvements aimed at improving service level performance while increasing cost-effectiveness. Recommend departmental-specific procedures and implement those that are approved.
• Collaborates and manages change with other Service Line Managers to ensure a consistent approach across the Organization.
• Provides information for monthly key performance indicators.
• Maintains a customer-centric attitude and relationship with operations personnel at all levels within the Company.
• Uses interpersonal skills to influence internal customers.
• Ensures all billing procedures comply with both internal and external audit requirements to ensure that controls and segregation of duties are maintained.
• Ensures internal control is following corporate guidelines and policies
• Manages self-assessment processes within the department, including preparation and review for statutory, internal, and other audit review purposes.
• Provides project support for the implementation and further enhancements to systems and processes as new entities are acquired and migrated.
• Provides support to operations personnel for all legal entities that have implemented SAP and its supporting applications including training, Sales Order, billing documentation, inquiries, audit, and troubleshooting
• Regularly monitors SAP for billing documents blocked from posting to Accounts Receivable and troubleshoots accordingly
• Assists in special projects as required.

This job may be for you if:

• Bachelor’s Degree in Finance, Accounting, or Business Administration.  Associates will be considered based on experience.
• Requires 5+ years of experience within the order management/billing function.
• Process leadership/ownership experience
• Demonstrated experience in order management and billing systems and best practices
• Experience and competent in the use of integrated ERP software (SAP experience preferred)
• Experience working in a Shared Service Center preferred.
• Ability to lead and influence within the team and across departments
• Prior experience training others
• Demonstrated ability to work independently and in a collaborative team environment;
• Demonstrated, excellent oral and written communication skills;
• Self-starter with a positive outlook and motivated attitude; a commitment to self-improvement;
• Communicates information and ideas clearly, shares information broadly, and listens carefully;
• Ability to handle a fast-paced environment with multiple priorities and constantly changing workload;
• Attention to detail is critical to the successful performance of the position responsibilities;
• Completes assignments on time and with a high degree of accuracy and completeness
• Ability to handle a fast-paced environment with multiple priorities and constantly changing workload
• Creative and strategic thinker with strong problem-solving skills
• Proven influencing skills. Must be proactive, exhibit continuous improvement mindset, and an ability to affect change
• Identifies root causes of problems; generates and evaluates alternative solutions; implements problem resolutions quickly and effectively
• Communicates information and ideas clearly, shares information broadly, and listens carefully
• Flexible team player
• Competent Microsoft Office user (PowerPoint, Word, Excel, Outlook)
• Demonstrated advanced ability in Microsoft Excel (pivot tables, formulas, etc.)

Equal Opportunity Employer – Disability and Veteran
TÜV SÜD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.
For more information on applicable equal employment regulations, please refer to the following: Labor Law Posters