Supervisor Ambulatory Services - Issaquah - CommonSpirit Health

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

We do offer a relocation bonus for this position.  Provides supervision for daily operations of the Issaquah General Medical Clinic section. This clinic is located in Issaquah WA.  Ensures optimal daily patient flow and allocation of resources to meet demand for services with available staff. Addresses patient care or service problems as necessary.

Essential functions of Operations Supervisor:

• Ensures smooth flow of outpatient clinic by directing the work of clinic staff. Develops, modifies, implements, and evaluates operational processes for the section. Assigns and changes priorities within the work unit to assure exceptional customer service. Acts as a resource to staff, providers, and other personnel for all daily operational needs. Supports the patient scheduling process, assessing patient flow and supply ordering.
• Manages service schedules to enhance productivity and staff, exam room and/or equipment utilization. Handles day-to-day patient satisfaction concerns. 
• Recruits, hires, trains, disciplines and supervises staff (~18-24 Medical Assistants) including completion of performance evaluations and competency assessments. Maintains and updates staff procedure manuals, staff training programs and quality assurance programs.
• Assists manager with budget development and management. Assures cost-effective daily operations and allocation of clinic to optimize available staff with demand for service.
• Participates in improvement projects focused on achievement of annual goals and lean initiatives; ensures implementation of and adherence to improvement changes.
• Ensures compliance with state, federal and regulatory agency requirements for facilities, care and staff

• Bachelor’s degree in a related field and one year related work experience in the discipline that would demonstrate attainment of the requisite job knowledge/abilities;

OR
• Three years’ work experience in a discipline that would demonstrate attainment of the requisite job knowledge/abilities.

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that an opportunity with Team Medicine is one worth taking. Virginia Mason Medical Center, was recognized among the Best Hospitals in Washington state by U.S. News & World Report. Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level. You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.