Supervisor - 06 - El Super - Santa Ana, CA (Santa Ana, CA) - El Super

JOB SUMMARY:

Under direct supervision of the Department Manager the Skilled Team Member is responsible for maintaining outstanding customer service as per company standards, processing sales quickly, accurately and efficiently, performing cash register operations, sweeping , stocking, cleaning and safeguarding company assets but not limited to just these duties. Must be able to lift 50 lbs., bend, stand and stoop for prolonged periods of times.

Supervisor positions include/Puesto(s) incluidas son:

        Front End Supervisor / Supervisor(a) Cajeros y Emp

        Bookkeeper / Encargado(a) de Contabilidad

        Operations Manager / Gerente de Operaciones

Team Member positions include/Puesto(s) incluidas son:

        Bakery Clerk / Empleado(a) de Panaderia

        Bulk Deli Cheese Clerk / Empleado Carnes Frias y Cremeria

        Checker / Cajero(a)

        Deli Dairy Frozen Clerk / Empleado de Congelados, Lacteos y Deli

        Grocery Clerk / Empleado(a) de Abarrotes

        Meat Clerk / Empleado(a) de Carniceria

        Meat Service Specialist / Empleado de Servicio en la Carniceria

        Night Crew / Empleado(a) del Turno de la Noche

        Produce Clerk / Empleado de Frutas y Verduras

        Restaurant Clerk / Empleado(a) de Restaurante

        Seafood Clerk / Empleado de Mariscos

        Utilities Clerk / Mantenimiento

DUTIES AND ESSENTIAL FUNCTIONS:

A Skilled Team Member responsibilities include, but are not limited to, the following:

• Providing premier customer service, including greeting them and responding to questions
• Assisting the customers at the registers
• Working varies departments of the store
• Ensuring product is rotated, within date, and properly displayed on shelves according to the appropriate planogram
• Unloading product from trucks and organizing stock room
• Filling assigned sections as needed
• Assisting within replenishing of all departments.
• Cleaning cases and shelves, mopping and sweeping the sales floor, stock room and dairy coolers.
• Operating back room equipment, pallet jack, baler, compactor and scrub machine
• Assisting in other duties, as assigned

EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED:

Experience

Must have a minimum of six months experience in retail environment.

Preferred Field of Expertise

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills, or related experience.
• Ability to interact with customers and coworkers.
• Ability to understand and follow directions.
• Ability to multi task in a fast paced environment.

Skills

     Communication- written and oral skills (Bilingual English/Spanish a plus)

     Problem identification and resolution.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. El Super is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform

A.        STANDING:

Continuously, throughout the work shift while working at the register.

B.        WALKING:

           Frequently, while only moving a few steps, the employee performs walking activities throughout the work shift while conducting most essential job functions.

C.        SITTING:

Very Rarely

D.        CLIMBING:

           Rarely, will climb one flight of stairs to access the store manager's office.

E.        BENDING:

           Frequently, while working at the cash register and cleaning

F.        KNEELING:

           Very Rarely

G.        LIFTING:

           Under 10 lbs. – Continuously, handling and scanning grocery product.

           11 to 25 lbs. -  Continuously, handling and scanning grocery product.

           26 to 40 lbs. -  Frequently, handling and scanning grocery product.

           41 to 55 lbs -   Less Frequently, handling and scanning grocery product.

Over 55 lbs. -   Very Rarely

H.        CARRYING:

           Under 10 lbs. – Continuously, moving grocery product.

           11 to 25 lbs. -  Continuously, moving grocery product.

           26 to 40 lbs. -  Less Frequently, moving grocery product

           41 to 55 lbs -   Less Frequently, moving grocery product.

           Over 55 lbs. -  Very Rarely

I.         BALANCING:

             Very Rarely

J.         PULLING:

Continuously, when pulling store product on the checkout belt. 

K.        PUSHING:

Continuously, when pushing store product on the checkout belt. 

L.        CROUCHING:

           Less Frequently, while accessing product bags and other necessary items at lower levels.

M.       STOOPING:

            Less Frequently, while accessing product bags and other necessary items at lower levels.

N.        REACHING:

           Above shoulder height – Rarely, while cleaning. At shoulder level- Continuously, while inputting product information,

           Below shoulder level- Continuously, while scanning and handling grocery product.

O.        CRAWLING:

           Very Rarely

P.        TWISTING:

           Continuously, throughout the work day, with all cashier duties.

Q.        EYE, HAND, FOOT COORDINATION:

           Operating of foot and hand controls.

             Continuously, while inputting product data and simultaneously scanning.

MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS:

Cash register, Calculator, anti-fatigue mat.

WORKING AROUND MOVING MACHINERY:

N/A

MATERIALS AND PRODUCTS:

Grocery scanner, grocery bags

ENVIRONMENTAL CONDITIONS:

100% indoors: inside of the market.

HAND COORDINATION: (when applicable)

Right hand, left hand, both hands, how often and how long.

Major hand - Dominant hand,continuously, throughout the day while performing All job duties.         

Fine Manipulation - Continuously, while scanning and inputting product data                 

Gross Manipulation- Continuously, while handling grocery product and cleaning.

Simple Grasping- Continuously, while handling grocery product and cleaning.

Power Grip- Frequently, when handling larger grocery times such as cases of water.

NOTE: Additional responsibilities within the position's purpose may be assigned. El Super / Fiesta Mart reserves the right to change this job description at any time based on business conditions and needs.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.