Summer 2025 Merchandise Internship - Dollywood Theme Park - Seasonal - HERSCHEND FAMILY ENTERTAINMENT CORPORATION

Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Merchandise Intern for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Merchandise Intern checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Inventory Control Technician is responsible for inventory management of various Merchandise locations across The Dollywood Company including but not limited to Dollywood Theme Park, Dollywood’s Splash Country, and Dollywood’s DreamMore Resort & Spa. This is to be done in a manner consistent with the mission, values, and operating philosophies of the Dollywood Company.

Summary of Essential Functions and Responsibilities

• Process inventory/price adjustments, open SKUs, negative on hand, hot keys, ticket requests, promotions, markdowns and mark-offs for all required locations
• Process all raw material, food, photo, and games transfers
• Responsible for all aspects of mid-period and period-end physical inventories —freeze inventories, generate count sheets, input counts, print discrepancy reports, finalize counts in system. Follow up/correct any large discrepancies with corresponding location leadership
• Partner with Finance division including account research, accuracy of journal entries and period end procedures: provide accurate explanations/back-up paperwork and make necessary corrections to inventory based on P&L discussions, D900 transfers, shrink reserve and accruals
• Responsible for production data entry, maintaining & updating production recipes and item codes with leadership direction
• Partner with Culinary division for invoice discrepancies, vendor credits and updating product cost
• Generate, auto-distribute and maintain weekly, period end and year end reports
• Lead Merchandise team in scheduled cycle counts and annual physical inventory; partner with Finance on timing, audits, accurate completion and record maintenance
• Provide administrative support: plan and execute host celebrations, process incoming/outgoing mail, purchase supplies, keep all communication boards current and relevant
• Facilitate requests from leadership team to source product, gather item specifications and pricing to establish vendors, maintain sales records, catalogs and purchase history
• Analyze product usage and sell through to determine replenishment needs
• Data entry and provide purchase order copy to vendor via JDEdwards and Pronto systems
• Ensure timely delivery of merchandise through consistent communication and follow up with vendors, warehouse and merchandise stakeholders
• Process mail orders including guest correspondence, payment processing and overall communication through delivery
• Management retains the discretion to change and/or add to these duties at any time. 

Education and Experience Required

• Must be at least 18 years of age.
• High school diploma or Equivalent, Required.
• Two (2) years office experience, Required
• Proficiency with common software required. Experience with AS400, JD Edwards and Pronto Thinclient preferred
• 1-2 years experience conducting and maintaining inventory is highly preferred 

Knowledge, Skills, and Abilities

• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect. 
• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be productive in a fast-paced, dynamic environment
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to operate/drive a company vehicle with valid TN driver’s license
• Able to add, subtract, multiply and divide with accuracy.
• Able to lift up to 50 pounds, with assistance.
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate temperatures of 0 to 140 degrees.
• Able to work outdoors.
• Ability to have finger movement to use computer and other office equipment.
• Ability to work unsupervised.
• Able to work with others in a friendly, positive manner
• Ability to sit for long periods of time
• Ability to comprehend instructions and retain information
• Ability to tolerate high level of stress
• Ability to move around in office, climb stairs, and walk to other offices on park.
• Ability to smile and maintain eye contact when greeting visitors to create a positive and friendly atmosphere.
• Able to remember and analyze information to make good decisions.
• Ability to maintain required attendance to include any required overtime.
• Ability to work in a wide range of climate and temperature variations.
• Able to perform other functions as assigned.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. 

Qualifications