Success Navigator - Jamestown Community College

Thank you for considering Jamestown Community College in your search.

About Jamestown Community College:

Jamestown Community College, a SUNY institution, is a comprehensive community college with degree granting campuses in Jamestown and Olean, New York. JCC is an innovative, open access institution that meets regional education needs by providing transfer degree programs, career programs, community service, developmental education, and training programs for business and industry. Guided by principles that emphasize student success and continuous improvement, JCC welcomes applications from qualified, enthusiastic candidates.

Position Description:

Full-time, twelve-month professional staff position with primary responsibility to provide early outreach, information, and transitional support to accepted students. Facilitates student entry or re-entry into college and acts as a link to faculty advisors. Provides ongoing student support from acceptance through graduation.

Essential Functions:

Preforms the following essential functions:

ONBOARDING (transitioning)

1. Provides academic advisement to general and prospective student populations (e.g. guiding student through advisement preparation materials and resources, clarifying programs and options, etc.)
2. Works closely with admissions/recruitment team to provide pre-college outreach and helps students through onboarding process from the time of admission.
3. Manages and reviews Intake Surveys, and connects students to resources identified as a need on the Intake Survey.
4. Coordinates with Advisement Coordinator to review new student files (e.g., placement testing needs, transcripts) to make sure the student is prepared to meet with a faculty advisor.
5. Connect students to Career Communities and faculty advisor, based on major.
6. Connect undecided students to counselors for advisement and career counseling.
7. Assist with coordination/implementation of Accepted Student Days as needed.
8. Participate in and present as appropriate at New Student Orientation Sessions.
9. Refer students to counselors for appropriate personal, educational, or career counseling.
10. Support faculty advisor in assisting students with implementation of academic plans (e.g. helping students to understand plans and self-register for courses).

SINGLE POINT OF CONTACT (retention focus)

1. ? Acts as a primary retention resource for students from acceptance through graduation (proactive outreach, referrals, providing information on college policies/procedures)
2. Engages in proactive outreach to students as needed to support them on their academic pathway as needed (guides student through processes).
3. Assist Advisement Coordinator with tracking and scheduling students for advisement appointments (continuing students).
4. Coordinates and conducts phone campaigns for new and current students.
5. Supports students by assisting them with technology (e.g., MyJCC) and web resources (open labs during advisement and/or to assist students who have met with an advisor to self-register).
6. Coordinate student activities/events, such as Advisement Prep Sessions, aimed at student success and retention
7. Provide outreach to specified cohorts of students who are flagged in StarFish and connect them to the appropriate resources.
8. Assist with the coordination of transfer events (e.g., reach out to colleges, support Student Services Assistant with transfer fairs).
9. Assist with the coordination of Career Community Events.
10. Performs other duties as assigned.

Qualifications:

Required: Bachelor’s degree plus two (2) years of professional experience. Oral and written communication skills and group presentation skills necessary. Competence with technology and commonly used software programs. Ability to work independently with minimal supervision. Commitment to providing excellent customer service, problem solving, and organizational skills. Attention to detail and accuracy.
Preferred: One years’ experience in higher education advisory setting.

Additional Information:

Salary: $23.84-$28.50/hour . Excellent benefits package, including medical and dental insurance, paid vacation and sick leave, and NYS retirement.

Final candidates are subject to a pre-employment criminal background investigation.

Please note that Jamestown Community College does not sponsor H-1B Visas.

Application Instructions:

To be considered for this position, please complete the required online application and submit the following required documents, by clicking on the link below:

1. Resume.
2. Cover letter.
3. Transcripts (unofficial copies are acceptable at application but official transcripts will be required prior to appointment).
4. Names and contact information for three professional references.

You will receive an acknowledgement email from the system for this position. If you do not receive this confirmation email within 15 minutes of applying, please check your junk/spam folder. You can also log back in to view your submitted application from the Applications list. Click on FAQs for more details and step-by-step instructions.

Important: Do not use autofill to complete your application.

Review of applications will commence immediately and will continue until position is filled.

Please contact humanresources@mail.sunyjcc.edu with any questions or concerns.

JCC Non-discrimination Notice

Jamestown Community College does not discriminate and will make all decisions regarding admission and the entire educational process of its students, and recruitment, hiring, promotion, and other terms and conditions of employment without discrimination on the basis of sex, gender (including sexual harassment, gender harassment, and harassment due to pregnancy, childbirth, breastfeeding, and related conditions), gender identity, gender expression, gender non-conformity, sexual orientation, marital or domestic partner status, race, creed, color, national origin, ancestry, religion, physical or mental disability, medical condition, genetic information of an individual or family member of the individual, requesting an accommodation, veteran or military status, family care status, requesting or taking pregnancy, parental or disability leave, age, or any other characteristic protected by federal, state or local law, or regulation. All such discrimination and harassment is unlawful and will not be tolerated by JCC.

If any faculty, staff, employee, or any job applicant believes they have been­­­­­­­­­­­­­­­­ subject to discrimination or harassment during any phase of the recruitment process or in the workplace, they may file a complaint under JCC's Human Right and Affirmative Action Policy. For these purposes, any incident should be reported to one of JCC's Civil Rights Compliance Coordinators. The name(s) and title(s) of the designated Civil Rights Compliance Coordinator(s)/Officer(s) and their complete contact information are available at sunyjcc.edu/nondiscrimination.