Substitute Repairs - The New Yorker Hotel by Wyndham

Compensation Type:HourlyHighgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

The New Yorker Hotel by Wyndham, NY

Overview:

The Repairs & Maintenance Substitute is responsible for the effective upkeep of all engineering and maintenance operations within the hotel. This person performs routine property and equipment repairs and preventative maintenance, and assist in ensuring the safety of guests and associates in compliance with all corporate and brand standards and all federal, state and local laws.

Responsibilities:

• Apply wallpaper, paint, stain, varnish, enamel, and other finishes to property walls, ceilings, and furniture using brushes, spray guns, or rollers while maintaining property color scheme specifications
• Apply primers or sealers to prepare new surfaces, such as bare wood or metal, for finish coats
• Remove old finishes by stripping, sanding, wire brushing, burning, or using water and/or abrasive blasting
• Cover surfaces with drop cloths or masking tape and paper for protection during painting and post appropriate paint signs
• Clean up and store paint and painting tools and equipment in appropriate areas
• Coordinate with vendors to modify colors of paint, stain, or varnish with oil, thinning, and drying additives in order to obtain desired colors and consistencies
• Additional duties as assigned by management
• Communicate with guests to resolve maintenance issues
• Perform preventative maintenance on tools and equipment, including cleaning and lubrication
• Visually inspect tools, equipment, or machines
• Identify, locate, and operate all shut-off valves for equipment
• Maintain maintenance inventory and requisition parts and supplies as needed
• Record information for unfinished calls prior to shift change
• Use the Lockout/Tagout system before performing any maintenance work
• Carry all equipment (e.g., keys, phones, pager, tools, radio) to always maintain preparedness to complete work tasks
• Ensure that all flammable materials are stored in OSHA and EPA approved containment devices
• Respond and attend to guest repair requests in a professional, positive, & timely manner
• Aid individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
• Speak to guests and co-workers using clear, appropriate, and professional language
• Exchange information with other team members using electronic devices

Qualifications:

• A flexible schedule that allows availability days, nights, holidays and weekends based on the demands of the hotel.
• Prior experience as a Maintenance Tech in hotel, hospital, or apartment environment a plus, but will train the right fit
• Excellent communication skills 
• Ability to push and pull carts and equipment weighing up to 250 pounds regularly
• Ability to bend, squat and lift up to 75 pounds regularly
• Ability to stand and exert well-paced mobility for an extended period
• Manual dexterity skills to use and operate all necessary equipment
• Ability to multi-task and work in a fast-paced environment
• Analytical approach to problem-solving
• An aptitude for self-motivation
• A can-do attitude and a hands-on approach