Subaru Service Manager - Wagner Subaru
FAIRBORN, OH
About the Job
For the first time in history, Wagner Subaru (currently the 5th oldest Subaru retailer in the USA) is looking for a new Service Manager! With 24 bays and 3 Subaru Senior Master Technicians, we have the largest Subaru service department in Southwest Ohio! Our loyal customer base (currently 79.7% Ongoing Service Retention) LOVE coming to our shop because they know they can trust us to take care of them along with their vehicles (currently 88.2 OLP score year-to-date).
Position Overview:
We are seeking a motivated and results-oriented individual to join our team and help GROW our business as a Subaru Service Manager. As the Service Manager, you will be responsible for ensuring exceptional customer service, maximizing owner loyalty, utilizing industry performance benchmarks, and driving the profitability, growth, and development of our service team. This position offers a performance-based pay structure and presents an excellent opportunity for career advancement.
Responsibilities:
- Customer Service Excellence: Develop and maintain a customer-focused environment by implementing service standards, handling customer inquiries and concerns, and ensuring overall customer satisfaction.
- Owner Loyalty: Implement strategies to enhance owner loyalty and drive customer retention. Work closely with the sales team to provide seamless service experiences to Subaru owners.
- Performance Benchmarking: Utilize industry performance benchmarks to set and achieve service department goals and objectives. Continuously evaluate performance metrics and implement improvement strategies as necessary.
- Team Growth: Foster a culture of growth and development within the service department. Identify training needs, conduct performance evaluations, and provide coaching and mentoring to enhance the skills and knowledge of team members.
- Employee Retention: Implement strategies to improve employee satisfaction and retention. Create a positive work environment that promotes teamwork, collaboration, and personal growth.
- Performance-Based Pay: Develop and administer a performance-based pay structure to incentivize and reward exceptional performance among service department employees.
- Operational Efficiency: Optimize service department operations by monitoring workflow, managing resources effectively, and implementing efficient processes and procedures.
- Quality Assurance: Ensure that all service work meets or exceeds Subaru's quality standards. Conduct regular inspections to ensure adherence to manufacturer specifications and industry best practices.
- Inventory Management: Oversee the management and control of service department inventory, including technician time, supplies, and equipment, to maximize efficiency and minimize costs.
- Compliance and Safety: Ensure compliance with all relevant regulations, policies, and safety guidelines, maintaining a safe and clean work environment for both employees and customers.
Preferred Qualifications:
- Associate’s degree or higher in Business Administration, Automotive Technology, or a related field (preferred)
- Previous experience in automotive service management or a similar role (Subaru brand preferred, but not required)
- Strong leadership and team-building skills
- Excellent customer service and interpersonal skills
- Proficient in utilizing industry performance benchmarks
- Strong analytical and problem-solving abilities
- Solid understanding of automotive service operations and procedures
- Ability to work in a fast-paced, dynamic environment
- Knowledge of Subaru vehicles and brand standards (preferred)
- Familiarity with dealership management systems and service-related software
If you are a highly motivated individual with a passion for customer service, team development, and achieving exceptional results, we invite you to apply for the position of Wagner Subaru Service Manager. Join our team and contribute to the growth and success of our service department while enjoying a competitive, performance-based pay structure and numerous opportunities for career advancement.