Subaru Express Service Advisor - Crews Subaru of Charleston
North Charleston, SC
About the Job
We are growing!! Facility enhancements to meet the demand of our Customer base. Seeking experienced Customer service representatives to be our Express Advisors. At Crews Subaru of Charleston, we pride ourselves on being locally-owned and family-oriented. We are always looking for qualified, enthusiastic Team members to join our Crews family -- If that sounds like you, we'd love to meet you! We excel because we care about our Team members just as much as we care for our Customers. Our average employee has been part of the Crews team for over 11 years. Benefits are the best in the area. Work with an owner that cares and is devoted to our employees and community. You will have opportunities to give back to the community where you live, to participate in the many events we sponsor, and volunteer with our partner charities. Crews Subaru of Charleston, More than a Car dealer!!
Express Advisor Compensation and Benefits:
- Competitive Pay
- Compensation: 45k plus Annually, Based on experience
- Flexible Working Hours
- Health insurance
- 401(k) Plan
- Vacation and personal days
- Employee-preferred pricing
- Promote from within
- Growth opportunities
Express Advisor Responsibilities:
- Greet customers promptly
- Obtain customer and vehicle information
- Generate Express Service maintenance repair orders
- Determine and recommend maintenance needs based on age, mileage, and vehicle history
- Review and present the Express Multipoint vehicle inspection to the Customer
- Monitor the progress of each vehicle during their visit, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
- Provide an exceptional Customer service experience
Express Advisor Requirements:
- Proven record of achieving exceptional Customer satisfaction scores
- Past experience in fast paced environments
- Very energetic personality with the ability to multitask
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
Crews Subaru of Charleston is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Source : Crews Subaru of Charleston