Student Tuition / Bursar Specialist - TalentBurst, Inc.

Student Tuition / Financial Admin
Location: New Gloucester, ME - 100% onsite
Start: ASAP
Duration: 3 months, potential for perm placement

The Bursar is seeking a highly organized and detail-oriented Bursar Specialist to join this education facility's administrative team. The Bursar Specialist is focused on refunds and will play a vital role in processing and managing student refunds and ensuring accurate and timely disbursements. The primary responsibility will be handling all aspects of the refund process, from verifying eligibility to coordinating with various units and maintaining accurate records. The Bursar Specialist manages and collects outstanding debts owed to the organization. The ideal candidate will possess exceptional attention to detail, strong problem-solving skills, and a commitment to delivering excellent customer service to the student population.

Responsibilities:

• Process and manage student refunds efficiently and accurately, ensuring compliance with company policies, state regulations, and financial aid requirements.
• Review student accounts to determine refund eligibility based on enrollment status, financial aid awards, and other relevant factors.
• Collaborate with the financial aid office and other units to gather necessary information and resolve any discrepancies related to refunds.
• Assist with research on returned refund checks, e-refunds and uncashed checks.
• Coordinate with the Bursar team to ensure accurate and up-to-date records of refund disbursements.
• Maintain a comprehensive understanding of federal, state, and institutional refund policies and guidelines.
• Provide guidance and support to students regarding refund processes, policies, and timelines.
• Stay up to date with industry best practices and changes in refund guidelines to ensure compliance and process improvements.
• Collaborate with the Bursar team to enhance overall efficiency and effectiveness of services.
• Assist with collections on late and delinquent student accounts by contacting students via phone calls, emails, or letters to remind them about their outstanding payments and negotiate repayment plans.
• Review and reconcile student accounts daily to identify discrepancies and ensure accurate records of transaction.
• Investigate and address student complaints, billing errors or disputes related to invoices or payment terms, ensuring prompt resolution, and maintaining positive customer relations.
• Maintain detailed records of communication with students, payment agreements, and any other relevant information.
• Generate reports and provide regular updates on collection activities and account statuses.
• Interact with others professionally and tactfully, provide assistance and guidance regarding payments options, due dates, and potential consequences of non-payment.
• Other duties as assigned.

• Bachelor's degree and 3-5 years related experience in a finance office and/or training, or equivalent combination of education and experience.
• Ability to communicate effectively and present information and respond to questions from faculty, staff, students, parents, and the general public.
• Ability to perform duties in a pleasant, discreet, and professional manner.
• Proficiency in the use of required technologies, including proficiency with Excel reports and pivot tables.
• Must have attention to detail in composing, typing and proofing materials and use good spelling and grammar.
• Must have excellent written communication skills.
• Ability to function effectively within a matrix organizational structure, maintaining open lines of communication while being discreet, courteous and well poised.

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