Student Success Specialist - Online Programs - Texas Tech University

Major/Essential Functions

• Provide high-touch, personalized support to undergraduate students online degree programs and connect them with appropriate resources to increase their likelihood of personal and academic success.
• Serve as a central point of contact for online students, helping connect them with Texas Tech resources, navigate online course technology, and adjust to life as an online or distance student.
• Responsible for developing individualized success plans for students based on their unique circumstances, academic goals, and long-term career aspirations.
• Utilize Raider Success Hub technology to maintain accurate records of outreach and student meetings for departmental reporting. Monitor student progress and utilize markers such as alerts, probationary statuses, account holds, and low midterm grades to identify student retention concerns and facilitate successful interventions.
• Identify opportunities to support online and distance students by meeting with students individually, conducting workshops or events, and proactively sharing student support resources. Does this position work in a research laboratory? No Job Type Full Time Minimum Hire Rate 19.21 Travel Required Up to 25% Schedule Details Occasional travel may be needed.
• Participate in centralized retention initiatives such as calling campaigns, tabling at student success events, campus wide outreach events, and supporting students via live chat.
• Collaborate and coordinate communication with an assigned academic college or program to support the unique needs of online students. May include preparing and presenting workshops, coordinating small events.
• Participate in ongoing professional development, including identification of supplemental resources and/or student advocacy as appropriate. Populations may include first-generation, international, non-traditional, military-affiliated, and transfer students.
• Other administrative responsibilities intended to accomplish individual, academic college, and departmental goals.

Grant Funded?

No

Minimum Hire Rate

19.21

Pay Basis

Hourly

Schedule Details

Monday - Friday, 8-5

Work Location

Lubbock

Preferred Qualifications

• The diverse nature of this position requires a professional with knowledge of and/or experience with student development programs on a college campus.
• A master's degree in counseling, higher education, or other related field is strongly preferred.

Department

Student Engagement

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Job Group

Academic Support Professionals

Shift

Day

Required Qualifications

Bachelor's degree required, plus two years relevant experience.

 

Does this position work in a research laboratory?

No

About the Department and/or College

The Department of Student Engagement is a high energy and fast-paced department of professionals who are committed to helping students succeed both in and out of the classroom. We know that a positive, engaging experience can have a significant impact on students' level of satisfaction, academic performance, campus involvement, and progress toward graduation. We work hard to create opportunities for students to connect to support offices on campus and engage with leadership & involvement opportunities. We take a very proactive and holistic approach to student success by providing both personalized individual student support and large campus-wide events that connect Red Raiders to the Texas Tech community. For more information about our department, visit our website at www.studentengagement.ttu.edu.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.