Student Services Specialist at The George Washington University

I. JOB OVERVIEW

Job Description Summary:

Student Financial and Registration Services (SFRS) is an integrated student services organization designed to assist students, parents, and the GW community in person and via email, and phone with navigating administrative processes related to financial aid, billing, and registration. Our team members are cross-trained in these three areas to ensure a seamless service experience and resolve inquiries at the first point of contact whenever possible. The Student Services Hub (SSH), our in-person service center, is located in the University Student Center.

The Student Services Specialist assists students and families with navigating GW’s administrative processes related to financial aid, billing, and registration. This position informs students and families of important dates and deadlines, requirements for financial aid, and payment options including the monthly payment plan. The Specialist explains transactions on the bill and helps students to use our online self-service resources. This position partners with staff members in Student Financial Assistance, Student Accounts, Registrar, and GWorld to resolve student issues at the first point of contact when possible. This position requires the execution of extraordinary customer service through accurate communication, analytical research, and conflict resolution.

Candidate must possess the ability to work individually and in a team setting, multi-task and effectively prioritize responsibilities, and retain a professional and engaging demeanor.

Perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a high school diploma/GED plus 3 years of relevant professional experience, or, a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:

• General knowledge of billing, registration, and/or financial aid processes.
• Possess a friendly, professional personality, with strong organizational skills and the ability to multitask.
• Team player with excellent leadership, customer service, communication, and interpersonal skills.
• Exceptional verbal and written communication skills.
• Strong analytical, problem-solving, and conflict resolution skills.
• Flexible and available to work varied shifts (evenings and weekends) during peak periods.
• Working knowledge of Microsoft Office software and database systems. Ability to learn to use customer tracking software, imaging software, and Banner mainframe database systems to complete daily responsibilities.
• Previous experience with counseling on financial aid issues, registration transactions, and/or reviewing student accounts is preferred.

Hiring Range

$19.29 - $25.13

GW Staff Approach to Pay

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit

II. JOB DETAILS

Campus Location:

Foggy Bottom, Washington, D.C.

College/School/Department:

Enrollment Management

Family

Enrollment Services

Sub-Family

Generalists

Stream

Service and Support

Level

Level 3

Full-Time/Part-Time:

Full-Time

Hours Per Week:

40

Work Schedule:

Monday through Friday 8:30am - 5:00pm, with occasional nights and weekends

Will this job require the employee to work on site?

Yes

Employee Onsite Status

On-campus (in person)

Telework:

No

Required Background Check:

Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only?

No

Posting Number:

S013284

Job Open Date:

11/14/2024

Job Close Date:

If temporary, grant funded or limited term appointment, position funded until:

Background Screening

Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.