Student Services Advisor - The Refrigeration School, Inc.

Phoenix, AZ 85001

About the Job

Position Summary:

Responsible for dealing with students in matters such as attendance issues, grades, satisfactory academic progress, leave of absence requests, terminations and answer questions and provide information as needed. This position also focuses on retention and oversees the reinstatement process.

Responsibilities:

Number one priority is student retention and satisfaction, which is monitored through reports and surveys, as well as face-to-face interaction with students and staff (including instructors)
Monitors Satisfactory Academic Progress (SAP) at the end of each phase, prints SAP Failure Letters and has each student who fails SAP sign the form after discussing the issues that may have caused or contributed to the problem. Also offers assistance if needed
Enters notes in the computer system to backup all handwritten documentation for SAP Failure, Leave of Absence requests, Withdrawals and information explaining reasons for a student’s absence
Monitors attendance daily, makes calls to find out the reasons for a student’s absences and encourages students to attend while emphasizing the importance of satisfactory attendance in order to graduate
Schedules, organizes and informs students of meeting with the Appeals Committee
Schedules student’s meetings with the Reinstatement Committee
Coordinates AOS interviews for students and graduates who express interest in attending the AOS program
Monitors, tracks and advises Ability to Benefit students
Serve as backup to Registrar for posting grades, attendance, and status changes
Ensures a robust Ambassador program

Mandatory attendance at semi-annual graduation

Required Knowledge, Education and Experience:

High School Diploma or Equivalent

Why should you apply?

Competitive benefits package including Medical, Dental, and Vision (with Company paid employee only dental & vision option) plus access to virtual doctor’s visits
Flexible Spending Account and Health Savings Account options
401(k) Employer Match
Short- & Long-Term Disability – Company Paid
Basic Life Insurance – Company Paid
12 Paid Holidays
Your Birthday off – Company Paid
2 weeks PTO – 1st yr.
Tuition Reimbursement
Employee referral bonus program
Headspace membership – Company Paid
Marquee Health Well-Being Program – Company Paid
Pet Insurance, Accident Insurance, and other optional insurance plans

StrataTech Education - Core Values

At StrataTech, we are zealous advocates of positive and sustainable life change through skilled trades education. We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others. Collectively, our organizational core values are focused on promoting an incredible work environment, with genuine and authentic people, which is both challenging and fun, while focused on serving the needs of others. Together, we are united with the desire to make a positive impact in the lives we touch and in the communities we serve.

*Challenging and Fun

*Creating an Incredible Work Environment

*Genuine People

*Force For Good

We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others.

StrataTech Education Group

StrataTech Education Group focuses on the acquisition, growth and development of specialized career education schools, particularly skilled-trade programs designed to address the nation’s growing infrastructure needs.

The company’s Tulsa Welding School subsidiary was founded in 1949 with campuses in Tulsa, Okla., Jacksonville, Fla., and Houston, Texas. Tulsa Welding School is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and is a member of the American Welding Society and the Career Education Colleges and Universities. TWS-Jacksonville is a branch campus of Tulsa Welding School, located at 2545 E. 11th St., Tulsa, OK 74104. Licensed by OBPVS and ASBPCE. Licensed by the Florida Commission for Independent Education, License No. 2331. Tulsa Welding School & Technology Center (TWSTC), a branch campus of Tulsa Welding School, opened and started training students in 2014. TWSTC is located at 243A Greens Road in Houston, Texas.

The Refrigeration School, Inc (RSI) was founded in Phoenix, Arizona in 1965. RSI trains students in the technical services that are needed today and challenges the student to reach their highest level of academic knowledge and leadership capabilities. Accredited School, ACCSC. Licensed by the Arizona State Board for Private Post Secondary Education.

**Candidates must be able to successfully pass a criminal history check and drug test.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

In compliance with federal law, StrataTech Education Group prepares annual reports on campus security and resources. StrataTech Education Group’s Annual Security Reports are available online at the link(s) below. Additionally, you may request a hard copy of the report by contacting the designate Clery Officer at (602) 336-7118.