Student Loan Advisor - West Coast University

Summary:

• Provides information and assistance to student borrowers so that they are able to make informed borrowing and repayment decisions.
• Conducts formal student loan exit counseling sessions with upcoming graduates at each campus.
• Provides general financial literacy and debt management counseling to students and alumni.
• Assists students and potential students trying to connect with federal servicers or private lenders in regard to outstanding loans.
• Assists default management efforts by reaching out to delinquent federal loan borrowers to offer advice and secure updated contact information.
• Assists campus Financial Aid Directors with 1st appointments and other financial aid processing needs as volume and personnel needs dictate.
• Please note this is an Onsite position where you can work in either the Anaheim, Los Angeles or Ontario campus.

Responsibilities:

• Provides information and assistance to student borrowers so that they are able to make informed borrowing and repayment decisions.
• Monitors all student cohorts to identify students who are nearing graduation. Collaborates with academic and student affairs leaders at each campus to schedule exit counseling workshops. Conducts formal student loan exit counseling sessions with upcoming graduates at each campus. Provides individual loan counseling sessions with borrowers who are unable to attend group sessions.
• Provides general financial literacy and debt management counseling to students and alumni in a variety of venues, such as orientation, workshops, information booths etc. Prepares materials for counseling and outreach efforts for distribution to students and alumni.
• Assists students and potential students trying to connect with federal servicers or private lenders in regard to outstanding loans. Serves as liaison between borrowers and lenders/servicers as needed to help resolve delinquency or repayment issues.
• Assists default management efforts by reaching out to delinquent federal loan borrowers to offer advice and secure updated contact or reference information.
• Scans and links documents into electronic student financial aid files (e.g. reference forms, counseling disclosures, FERPA forms, permission to text forms, etc.). Inputs references collected from students into National Student Loan Database system.
• Maintains an open-door policy while on campus for student borrowers who have questions about federal, private, and institutional loan repayment and education financing. Explains financial consequences for students who are considering withdrawal from the College. Appropriately directs students to other College personnel to answer questions or resolve issues that are outside of the scope of financial literacy.

Education:

• High School Diploma required; Associates Degree from an accredited University or College preferred.

Licenses/Certifications:

• May not be in default on a federal student loan, or owe repayment of a federal grant.
• Must have a valid U.S. driver’s license.
• Consent to audio and video record student exit counseling sessions required.

Knowledge/Experience:

• A minimum of 1 year of experience as a customer service provider in a professional environment required.
• Familiarity with federal Title IV student loan products, terms, and conditions preferred.
• Experience preparing and delivering informational presentations to large groups preferred.
• Ability to demonstrate the highest levels of integrity and professional ethics in all aspects of the job function.
• Ability to demonstrate excellent communication skills through active listening, and delivery of information in a clear and effective manner, both one-on-one and in groups.
• Ability to demonstrate excellent customer service skills, with a professional, helpful, and positive demeanor.
• Must be able to travel amongst our three campuses in Anaheim, Los Angeles and Ontario.

Salary:

• $50,876 - $68,702

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