Student Learning Centers (SLCs) Office Clerk Pool at Tacoma Community College
Tacoma, WA
About the Job
-
Who We Are
-
Note: This position is available for current enrolled TCC Students only. If not a currently enrolled as a TCC Student please apply to the other listed Office Clerk positions and or pools available on the TCC jobs/employment portal, thank you.
Tacoma Community College is a public two-year institution that serves a diverse population of approximately 14,000 students. We embrace our identity as a community college and strongly encourage applications from candidates who recognize and honor the important role that equity, diversity, and inclusion brings to an educational community. Our stated mission is to create meaningful and relevant learning, inspire greater equity, and celebrate success in our lives and in our communities. We are recognized nationally as an, Achieving the Dream "leader college" and our faculty are engaged in innovative work to improve student retention and program completion. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty. We seek to recruit and retain a workforce that:
- Reflects the diversity of our community.
- Values intellectual curiosity and innovative teaching.
- Is attracted by the campus mission promoting equitable access to educational opportunities.
- Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
- Welcomes differences and models respectful interaction with others.
- Engages effectively with the community both within and outside of TCC.
Regional Setting
For information on Tacoma and the surrounding area: https://www.tacomacc.edu/tcc-life/life_in_tacoma
Position Summary
The Student Learning Centers (SLCs) Office Clerk assists with the day-to-day operations of one of our SLCS: the Business Education Center (BEC), Science, Engineering & Math (SEM) Tutoring Center, or the Writing & Tutoring Center (WTC). Assisting tutoring center staff, students and TCC instructors by providing administrative and clerical customer service oriented support. This position reports to the Director of BEC and SEM Tutoring Centers or the Director of the WTC.
*This recruitment is to establish an applicant pool for future vacancies. Individuals will be contacted as vacancies occur.
-
Essential Functions
-
- Greet and welcome students warmly as they come into the tutoring center and see that they receive help in a timely manner.
- Follow the policies and procedures of the tutoring center and TCC, and remind students when needed.
- Learn and use TracCloud to check out resource, manage appointments, and track student usage.
- Be familiar with resources offered by the tutoring center as well as the other Student Learning Centers, and other campus programs/resources in order to best help students.
- Help students find the appropriate tutors for their subject.
- Understand and be able to use and help others access eTutoring.
- Maintain excellent communication with tutoring staff and supervisor.
- Organize, tidy up, and clean the tutoring center as needed.
- Work on other program related tasks as requested by the supervisor.
-
Qualifications
- Minimum Qualification
- Current TCC student.
- High School graduation or equivalent, or TCC student.
- Good communication and organizational skills.
- Ability to promote a professional and friendly atmosphere, learn quickly, and juggle different tasks at once.
Preferred Qualifications- Clerical and/or customer service experience.
- Proficiency with Microsoft Word, Excel, and Outlook.
- Commitment to multiple quarters is preferred.
Conditions Of Employment- Successfully completion of a criminal history background check prior to employment.
Successful Candidates Must be able to Demonstrate- Ability to communicate effectively with staff and students.
- Excellent attendance and punctuality.
- Fluency in technology, including experience with Microsoft Word, Excel, and Outlook
- Ability to maintain strict confidentiality of departmental and student records.
- Ability to work independently and as a member of a team.
- An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
- Ethics and integrity.
- Polite telephone etiquette.
- Become familiar with campus resources and policies.
- Excellent customer service, oral, written skills and critical thinking skills.
- Ability to follow directions and meet the demands of the department.
- Excellent organizational skills and multi-tasking.
-
Application Process
-
Application Materials & Procedure
Complete application packages must include the following:- Tacoma Community College online application.
- Resume
- Cover letter
Terms of Employment
This is part-time hourly position is bound by the WAC 357-04-045 provisions above and is scheduled to work varied hours during the weekday afternoons and early evenings, up to 16 hours per week. The salary is $16.28-$16.28 per hour. Flexibility in scheduling is required to meet department needs. A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a service fee may available upon employment. TCC Part-time hourly and student employees including work study students, will accrue one hour of paid sick leave for every 40 hours worked. Hourly non-student employees may be applicable for comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: https://www.tacomacc.edu/about/employment/
Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, 253-566-5055; Kathryn Held, Section 504 Officer, Building 7, 253-566-5328. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Tacoma Community College
Human Resources
6501 S 19th St Bldg. 14, Tacoma WA 98466
www.tacomacc.edu/about/employment
- The benefits information presented on this page is a summary of College provided benefits. This information is subject to change and is subject to the provisions of any legislative mandates and College policy changes. For more detailed information about Tacoma Community College (TCC) benefits, please do not hesitate to contact the College benefits coordinator at (253) 566-5024.
TCC offers a comprehensive benefits package which include medical, dental, life insurance, and long- term disability insurance through the Public Employee Benefits Board (PEBB), along with retirement benefits through TIAA and the Department of Retirement System
Eligibility
Full-time faculty, classified staff, administrators and professional staff are eligible for benefits. Hourly employees and part-time faculty may be eligible for benefits if, and when, they meet specific criteria and are notified by TCC Human Resources.
Effective Date of Coverage
Coverage begins the first day of the month following the date of hire, or date of achieving eligibility status. If the date of hire is the first working day of the month, coverage begins immediately.
Health Insurance
Medical Plans
Eligible employees have several medical plan options to select from (provided by PEBB). Employees pay a monthly premium through payroll deduction.
Premium Rates Effective January 1, 2024
Resources:
PEBB Website
Medical Plan information
PEBB Medical Plan ComparisonDental Plans
Employees choose from three dental plans. TCC covers the full dental premium for employees and enrolled dependents.
Resource:
Dental Plan Comparison
Vision
Covered under medical plan chosen.
Waiving Medical Coverage
If you have other employer-based medical insurance, Medicare or TRICARE, you have the option to waive PEBB medical coverage. Dental is mandatory for all eligible employees and cannot be waived, unless enrolled in dental coverage as a dependent under a SEBB (School District Employee Benefits Board) plan.
Flexible Spending Arrangement (FSA) & Dependent Care Assistance Program (DCAP) & LimitedPurpose FSA
FSA & DCAP accounts allow employees to set aside pre-taxed dollars to cover out-of-pocket health care and/or childcare expenses.
Members of WFSE (HE CCC) and WPEA, will be eligible to receive a $250 FSA card if employed as of November 1, 2023 with an annual full-time equivalent salary of less than $60,000, and is enrolled in a non-CDHP medical plan as of January 1 of the plan year that FSA funds are made available. This card is
issued by PEBB in the following January and does not count against the annual FSA limit, if enrolled in an FSA with Navia.
The Limited Purpose FSA is eligible for employees who are enrolled in a consumer-directed health plan (CDHP) that has a Health Savings Account. The Limited Purpose FSA is only for dental and vision expenses.
Resource:
Navia Benefit Solutions
Life Insurance
Benefits eligible employees, lawful spouse or same-sex domestic partner, dependent children under 26 years of age are eligible to enroll in life insurance. Coverage is effective first of the month following the date of employment for basic coverage; for optional coverage, amounts become effective the first of the month following approval date.
Basic Coverage: $35,000 Basic Term Life & $5,000 Accidental Death & Dismemberment (AD&D) This is employer-provided at no cost to the employee.
Supplemental Life Insurance Coverage(s): Any supplemental term life insurance and AD&D coverage for employee, lawful spouse, qualified same-sex domestic partner, and family is available at additional cost to the employee.Resource:
MetLife Life Insurance
Long Term Disability(LTD)
Basic LTD: Provides 60% of the first $400 pre-disability earnings, reduced by any deductible income at no cost to the employee.
Supplemental LTD: Supplemental LTD coverage to replace at 60% or 50% of full pre-disability earnings is available at an additional cost to the employee.
Resource:
PEBB Long-Term Disability Insurance
PAID LEAVE
Classified staff, Administrators, and Professional staff are eligible for paid vacation, sick leave, and personal leave, along with paid federal holidays. Classified Monthly vacation entitlement amounts can vary from 11.33 to 16.67 hours per month depending on the length of state service. Administrator/Exempt Professional vacation leave is 16.00 hours per month. Monthly sick leave entitlement is 8.00 hours per month based on 100% FTE position and will be prorated accordingly if less than 100% FTE. Annual personal leave entitlement varies depending on employee type. Full-time classified, administrators, and professional staff are paid for all federal holidays.
Full-time faculty receive 84.00 hours of paid sick leave per academic year along with 28.00 hours of personal leave. Full-time faculty are paid on an annual contract and do not receive pay for federal holidays.
Part-time faculty receive sick leave each quarter using a formula based on the total FTE% from the cumulative teaching contracts issued to them that quarter. They would receive 7.00 hours of personal leave if they are issued a multi-quarter appointment at the start of the academic year. Part-time faculty do not receive pay for federal holidays.
Part-time hourly and student employees receive 1 hour of sick leave for every 40 hours worked in a month (and fractions, thereof). Up to 40 hours of sick leave can carry over from one calendar year to the next.
If a part-time hourly or student employee is hired into a full-time position, the sick leave hours earned in the part-time position do not carry over to the full-time position. Part-time hourly and student employees are not paid for federal holidays.
Monthly entitlements are given at the beginning of the following month.
All employees in salaried positions may take up to five days of paid bereavement time off for the death of a family member. This is separate from the sick leave or vacation leave.
RETIREMENT
Retirement participation is mandatory for retirement benefit eligible TCC employees. Employees are offered a choice between two retirement plans and that choice is generally irrevocable while employed at TCC.
Classified Employees and (retirement eligible) Part-Time hourly:Classified employees and eligible part-time hourly employees must choose between the Public Employees Retirement Systems (PERS) Plan 2 or Plan 3. More information about these plans can be found at this link: Department of Retirement Systems Plans
Faculty:
Faculty can choose to enroll in the State Board Retirement Plan (SBRP) with the plan administrator being TIAA or the Teachers Retirement System (TRS) Plan 2 or Plan 3 administered by the Department of Retirement System (DRS). Prior history in any of these plans may limit current plan choice. Click here to compare TRS Plan 2, TRS Plan 3, and SBRP.
SBRP -TIAA – This is a Defined Contribution Plan. The employee contributes a mandatory defined amount and the state matches the employee’s contributions. Contribution rates are based on age.
TRS Plan 2 – A 401(a) defined benefit plan. TCC and employee contribute a percentage of salary to fund the plan. Your monthly benefit at retirement will be based on your earned service credit and compensation.
TRS Plan 3 – A 401(a) hybrid plan with Defined Benefit and Defined Contribution components. The defined contribution portion of the plan is funded through mandatory employee contributions. The employee may choose between six contribution options. TCC contributes to Defined Benefit part.
Administrative/Exempt Employees
Administrators and Exempt employees may choose to participate in the State Board Retirement Plan (SBRP), administered by TIAA, or the Public Employees Retirement System (PERS) Plan 2 or Plan 3, administered by the Department of Retirement Systems (DRS). Prior history in a Washington State Retirement Plan may limit plan choice. Click here to compare PERS Plan 2, PERS Plan 3, and SBRP.
SBRP/TIAA – This is a 401(a) Defined Contribution Plan. The employee contributes a mandatory defined amount and the state matches the employee’s contributions. Contribution rates are based on age.
PERS Plan 2 – A 401(a) defined benefit plan. TCC and employee contribute a percentage of salary to fund the plan. Your monthly benefit at retirement will be based on your earned service credit and compensation.
PERS Plan 3 – A 401(a) hybrid plan with Defined Benefit and Defined Contribution components. The defined contribution portion of the plan is funded through mandatory employee contributions. The employee may choose between six contribution options. TCC contributes to Defined Benefit part.
PERS Rates Effective September 1, 2023
TRS Rates Effective September 1, 2023.
State Board Retirement Plan (SBRP) - Contributions Rates:
Contributions are based on your age:
Voluntary Retirement Savings:
State Board Voluntary Investment Program (SBVIP):
SBVIP is a voluntary, optional, unmatched retirement savings plan, operating under Section 403(b) of the Internal Revenue Code (IRC), administered by TIAA. SBVIP participants may contribute on a pre-tax and/or after-tax (Roth) basis, up to the annual IRS limit and can start and stop their contributions at any time during employment. Contact Human Resources to start/stop contributions.
Tax-deferred savings plan administered by the Department of Retirement Systems. New Full-timeemployees are automatically enrolled in DCP 3 months after hire at a contribution rate of 3%. Employees are sent a notification letter within approximately 30 days of hire. This notice includes information about auto-enrollment and the necessary steps to take if one chooses to opt-out or make changes to their DCP enrollment. Contributions can be changed at any time during employment. Following the initial auto- enrollment possibility, employees would contact DRS to setup contributions and can contribute on a pre- tax basis up to the annual IRS limit.
Tuition Waiver
Administrative, Classified, Full-time Faculty, and Part-Time faculty employed for more than 50% FTE are eligible to register for space-available classes, up to 10 credits per quarter, with the State Employee Tuition Waiver program. Class registration and any applicable class fee will still apply. Click here for the Tuition Waiver form(Download PDF reader).
Liberty Mutual
PEBB members may receive a discount of up to 12% off Liberty Mutual’s auto insurance rates and up to 5% off of Liberty Mutual’s home insurance rates.
Contact Liberty Mutual at 1-800-706-5525 and mention that you are a State of Washington PEBB Member (client #8246) or visit a local Liberty Mutual office and let them know you are State of Washington PEBB Member (client #8246) for a quote.
Collective Bargaining Agreements:
WFSE Higher Education Community College Coalition: WFSE (HE CCC) CBA(Download PDF reader)
WPEA Higher Education: WPEA CBA(Download PDF reader)
WFSE Represented Exempt Bargaining Unit: WFSE-Exempt CBA
TCC Faculty Negotiated Agreement: TCC Faculty Negotiated Agreement
- 01Do you possess a High School Diploma or equivalent?
- Yes
- No
02Are you currently enrolled as a TCC student?- Yes
- No
03Do you have clerical, office, or customer service experience?- Yes
- No
04Please describe your clerical or customer service experience.05Do you have computer literacy including word processing and spreadsheet skills?- Yes
- No
06Please describe your experience working in an academic setting.07Please describe your experience working with at-risk or underrepresented students and/or adult learners.Required Question
Salary
$16.28 Hourly