Student Enrollment Services Coordinator - University of Michigan
Dearborn, MI
About the Job
Student Enrollment Services Coordinator
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Summary
The Coordinator of Student of Enrollment Services functions as a key member of a newly formed team serving in a first-tier training and support role to maximize accuracy and deliver an exceptional student experience at the University of Michigan-Dearborn. This role works under general supervision under the Director of Student Enrollment Services andserves as a resource to others in the resolution of complex problems and issues.
Responsibilities*
? Support the activities that ensure outstanding and timely first-tier service of our students across our Salesforce CRM. Responsible for tracking data and communicating with stakeholders to ensure coordination and service level agreements across campus are completed in a timely fashion to enhance the student experience. (30%)
? Develop and monitor reports as prescribed by EM leadership to monitor divisional service objectives. (20%)
? Provide training, schedules and support to student workers and/or other staff in basic functions specific to their roles.
? Under the direction of the Director of Enrollment Student Services, assist in identifying improvements in the delivery of student services (10%)
? Create, update, and maintain written training documentation for all processes related to University Student Services and practices; present processes to students and staff in a clear, procedural manner. (10%)
? Assist in the development and maintenance of the Knowledge Base including adding or adjusting once approved, monitoring activity and keeping information up to date, providing faculty and staff with information and reports,(10%)
? Serve as a secondary tester/analyst for Salesforce/Banner implementations and feature builds; assist with testing and management of student-facing pages as they relate to content display. (10%)
? Other duties as assigned. (10%)
Skills You Have
? Exceptionally high attention to detail
? Experience with a high paced, multi-faced office environment
? Experience with Microsoft Office and/or Google applications
Required Qualifications*
? Associate?s degree and 5 years experience in a related field
? Experience with student service and/or student systems-related functions (i.e. CRM Management, student call centers)
Desired Qualifications*
? Bachelor?s degree with three years of experience in a related field
? Two to four years of full-time, professional experience working in higher education, admissions, registrar, financial aid, student accounts, or related field
? Experience in Salesforce CRM and/or Banner
? Familiarity with SQL and HTML
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
235156
Working Title
Student Enrollment Services Coordinator
Job Title
Customer Service Rep Senior
Work Location
Dearborn Campus
Dearborn, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Dbn Enrlmt Mgmt
Department
Dbn EM Operations and Technolo
Posting Begin/End Date
6/01/2023 - 6/23/2023
Salary
$49,000.00 - $54,000.00
Career Interest
Administration
Apply Now
Apply Now
Summary
The Coordinator of Student of Enrollment Services functions as a key member of a newly formed team serving in a first-tier training and support role to maximize accuracy and deliver an exceptional student experience at the University of Michigan-Dearborn. This role works under general supervision under the Director of Student Enrollment Services andserves as a resource to others in the resolution of complex problems and issues.
Responsibilities*
? Support the activities that ensure outstanding and timely first-tier service of our students across our Salesforce CRM. Responsible for tracking data and communicating with stakeholders to ensure coordination and service level agreements across campus are completed in a timely fashion to enhance the student experience. (30%)
? Develop and monitor reports as prescribed by EM leadership to monitor divisional service objectives. (20%)
? Provide training, schedules and support to student workers and/or other staff in basic functions specific to their roles.
? Under the direction of the Director of Enrollment Student Services, assist in identifying improvements in the delivery of student services (10%)
? Create, update, and maintain written training documentation for all processes related to University Student Services and practices; present processes to students and staff in a clear, procedural manner. (10%)
? Assist in the development and maintenance of the Knowledge Base including adding or adjusting once approved, monitoring activity and keeping information up to date, providing faculty and staff with information and reports,(10%)
? Serve as a secondary tester/analyst for Salesforce/Banner implementations and feature builds; assist with testing and management of student-facing pages as they relate to content display. (10%)
? Other duties as assigned. (10%)
Skills You Have
? Exceptionally high attention to detail
? Experience with a high paced, multi-faced office environment
? Experience with Microsoft Office and/or Google applications
Required Qualifications*
? Associate?s degree and 5 years experience in a related field
? Experience with student service and/or student systems-related functions (i.e. CRM Management, student call centers)
Desired Qualifications*
? Bachelor?s degree with three years of experience in a related field
? Two to four years of full-time, professional experience working in higher education, admissions, registrar, financial aid, student accounts, or related field
? Experience in Salesforce CRM and/or Banner
? Familiarity with SQL and HTML
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
235156
Working Title
Student Enrollment Services Coordinator
Job Title
Customer Service Rep Senior
Work Location
Dearborn Campus
Dearborn, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Dbn Enrlmt Mgmt
Department
Dbn EM Operations and Technolo
Posting Begin/End Date
6/01/2023 - 6/23/2023
Salary
$49,000.00 - $54,000.00
Career Interest
Administration
Apply Now
Source : University of Michigan