Student Assistant, IS Service Desk - San Diego State University Research Foundation

Overview

• This position is open to current SDSU students and applications will be reviewed after October 2, 2024.
• The pay rate for this position is $21.00 per hour, 20 hours per week.

Under direct supervision, incumbent performs duties ranging from unskilled to skilled and/or specialized, in a variety of position that typically require the use of manual, clerical, public contact and/or analytical skills. Assignments have limited use of discretion and judgment; work is regularly reviewed and may entail detailed instructions. Specific job duties are defined by the project or agency and can range from clerical, administrative, technical and research assignments.

Responsibilities

As the most user-facing member of the Information Systems department, this role is expected to collect, triage, research, and resolve computer- and application-related issues in a professional manner through direct customer interaction and achieve satisfactory resolution of issues utilizing support tools, service management software, diagnostic tools, and best-practices. This position answers incoming calls and responds to tickets in a professional manner as well as deploying workstations and laptops, troubleshooting issues, and responding to emails.

END USER SUPPORT 85%

• Monitors, responds to, and follows up on helpdesk service tickets
• Answers questions and troubleshoots issues for both on-site and remote users
• Support various applications and services including Email, Office Suite, Web Browsers, Adobe Products, and SharePoint, among others
• Support Users in Zoom Meetings
• Create and update IT-related documentation for end users

DESKTOP SUPPORT 10%

• Deploy and Manage desktops and laptops
• Setup and troubleshoot monitors, keyboard, mice, printers, and other peripherals
• Troubleshoot issues with Windows and resolve

OTHER DUTIES AND RESPONSIBILITES AS ASSIGNED 5%

Qualifications

MINIMUM EDUCATION

• Current enrollment as an undergraduate student at SDSU

MINIMUM EXPERIENCE

• None

PREFERRED QUALIFICATIONS

• IT service desk experience in the higher education field.
• Knowledge of, and/or experience with, computer hardware and software for PCs.
• Must meet the eligibility requirements of the Work-Study Program as determined by the Office of Financial Aid and Scholarships.

ADDITIONAL APPLICANT INFORMATION

• Candidate must reside in California and live in a commutable distance from SDSU at time of hire.
• Job offer is contingent upon satisfactory clearance based on Background Check results (including a criminal record check).
• San Diego State University Research Foundation is an EEO/AA/Disability/Vets/Title IX Employer