Structured Outpatient Addiction Program (SOAP) Manager - Casa Esperanza

About Casa Esperanza

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care. Casa Esperanza has an operating budget of $15 million and more than $11 million in assets.

About the role

Summary: The Outpatient Addiction Program Coordinator is responsible for the oversight, coordination, and delivery of structured outpatient addiction services. This role involves ensuring program operations meet clinical, regulatory, and organizational standards while fostering a supportive environment for individuals seeking recovery. The Coordinator collaborates with multidisciplinary teams to ensure evidence-based care and individualized treatment plans are provided to clients.

coordinators will support with coordination of assigning cases to ongoing clinicians for therapy services, provide support with crisis management, connecting with collateral contacts, providing referrals to appropriate services and developing treatment plans.

As part of the Casa Esperanza, Inc. team, the Clinician willprovideservices in afullyintegrated, holistic, andcollaborative manner usingateam-treatmentapproach,toensurethecoordinationofallclientservices,bothacrossCasaprograms aswellaswith externalproviders.  This integrated model aims to facilitateclearcommunicationamongstall providersandeliminateduplicationofeffortsorconflictingapproaches tocare; detailnecessarilyfollowupandassignments;andensure-wraparound support servicesareinplace to maximizetreatment effectiveness andclinicaloutcomes.

What you'll do

Essential Functions: 

Client Care:

·       Facilitate and support with Structure Outpatient Addiction Program (SOAP)

·       Complete all assessments needed to determine appropriate level of care

·       Complete initial treatment plans and all needed documentation

·       Work closely with clinicians to develop and monitor individualized treatment plans with clearly defined interventions and measurable goals and outcomes

·       Work with clinical team to review, evaluate, and monitor progress towards completing all required aspects of SOAP program completion such as engagement in group and individual sessions

·       Crisis intervention counseling, with referrals to ongoing mental health services when needed.

·       Engages external and internal service providers to better meet clients’ needs

·       Provides group and individual treatment using evidence-based practices including Motivational Interviewing, Cognitive-Behavioral Therapy, Relapse Prevention, Relational and Psychodynamic therapy, etc., as needed.

·       Participate in weekly clinical meetings to provide updates and assist in the decision making related to treatment planning and implementation.

·       Functions as a resource to the rest of the team on substance use disorder related issues and assist in the various components of this program.

·       Educate clients and their families about substance use disorder diagnoses; recovery and wellness support services; medication including MAT for substance use disorders, psychotropic medications, and medications for other physical conditions; and ensure engagement with medication monitoring services and regular health maintenance

·       Coordinate care with external providers, community resources, and referral sources

·       Work with Casa leadership team to plan, implement, and maintain trauma informed practices

·       Other job duties as assigned to support with clinical services.

Administrative:

·       Ensures adherence to program treatment philosophies and policies.

·       Maintains client and program records in accordance with agency requirements and timelines

·       Assist with utilization management to include assessing appropriateness, effectiveness, and medical need for services.

·       Work closely with Patient Access Team to ensure efficient assessment and enrollment of patients into SOAP.

·       Work closely with Practice Management to maintain efficient workflow to meet program utilization goals and objectives and ensure timely billing.

·       Assist in all reporting as required by supervisors.

·       Attends all trainings and professional development opportunities as required.

·       Attends mandatory weekly multi-disciplinary team meetings.

·       Maintains knowledge of current trends and developments in the field.

·       Participate in weekly programmatic and clinical supervision.

·       Complete all documentation in our electronic health record.

·       Provide weekly supervision to direct reports.

·       Attend weekly supervision

·       Work with Medical Team to maintain and promote overall health, safety, and ensure the appropriate level of care.  

·       Provide back up on-call coverage, as needed

·       Other job duties as assigned to support the administrative duties of the role.

Qualifications

·       Bachelor’s degree required in social work, psychology, counseling, or related field required

·       Spanish Bilingual required

·       Certified Alcohol and Drug Counselor/Certified Alcohol Counselor required or willing to obtain within one year of hire - LADC or CADC

·       Experience working with population with substance use disorders. Experience with psychiatric and/co-occurring disorders preferred

·       Familiarity in working in a strength based, trauma informed environment

·       Knowledge of appropriate community resources

·       Knowledge of the issues affecting people with HIV/AIDS in recovery from substance abuse/alcoholism

·       Experience with individuals dealing with homelessness, mental illness, domestic violence, and the criminal justice system

·       Experienced in crisis management and intervention

·       Experience providing individual, family and group interventions to target population.

·       Strong verbal/written communication

·       Ability to work as both an effective team member and independently

·       Knowledge & Practice of evidence-based practices including cognitive behavioral therapy, relapse prevention and motivational interviewing techniques preferred

·       Ability to meet the physical requirements and training requirements of the position.

·       Onsite position Monday-Friday, with availability from 8am-8pm and Saturday 9-1pm.

Schedule

Work Type:  Onsite

Work Schedule:  Monday – Friday 8am to 8pm (On-site) & every other Saturday 9-1pm.

What we offer:

Casa Esperanza Benefits Package:

• Compensation:  Annual Salary Range: $68,000 – $70,000
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO) - 18 days year one, 20.5 days at year 2, 23 days at year 5
• Sick Pay - 10 paid days per year
• Long / Short Term Disability 
• Paid by Company Life Insurance
• Health Insurance (Medical Dental, Vison)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more....

Physical & Mental Requirements

While performing the duties of this job the employee is regularly required to walk, stoop, kneel, crouch or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanza’s EEO Statement

Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.  All employees, interns, volunteers and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@casaesperanza.org.

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