Structural Engineer (Non-Traditional) - RISA Tech, Inc.

Job Overview

The Structural Engineer (Non-Traditional) position at RISA functions as a structural engineering expert for RISA products and provides both technical and marketing support (content creation) to the company. As a new member of our team, this position will include the following responsibilities:

Responsibilities

• Utilize engineering and software knowledge to provide live technical demonstrations to prospective clients and customers based on ascertained pain points and workflow inefficiencies.
• Work closely with sales and success specialists to ensure client satisfaction and adoption by answering specific engineering and software related questions via phone and email.
• Demonstrate knowledgeable customer service support while maintaining a positive company image during all interactions (phone, email, virtual and in-person) with customers.
• Create technical marketing content and training materials (articles, webinars, videos) that promote RISA products and answer common prospect/customer questions.
• Attend conferences, local meetings, and customer visits while providing superior product knowledge and support to customers.
• Work diligently to ensure customer satisfaction through the entire sales and support process.
• Up to 10-15% travel to conferences, customer offices, and the RISA office.

Experience

• Excellent written communication skills with emphasis on providing precise and consistent responses to clients via email.
• Confident when speaking to customers in person and online.
• Team player, self-motivated, and positive "can do" attitude.
• Has strong problem-solving skills.
• Has persistence and demonstrates follow-through with the clients until issues/questions are resolved.
• Thrive in a team working environment as well as confident working independently.
• Able to comfortably communicate engineering concepts with users to solve technical issues via both telephone and email
• Able to multi-task between projects and deadlines to ensure responsiveness as well as completion of tasks assigned
• Bachelor’s degree (or higher) in Civil or Structural Engineering.
• 3+ years structural design engineering experience.
• Experience interacting directly with customers is a plus.
• PE license required.

Job Requirements:

• Full-time position with required core hours.
• Hybrid located in South Orange County or remote position (with travel required to Southern California office 1 to 2 times a year).
• Attendance to regular virtual meetings.