Strategic Operations Project Manager - Compass Group, North America

Compass Community Living




Pay Grade: 16


Salary: $100,000 - $110,000


Other Forms of Compensation:





With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.





With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.





The Strategic Operations Project Manager has the responsibility for leading the dining service team members toward client satisfaction with food quality and meal service. In this role, you will oversee all stages of the project life cycle including: initiating, planning, executing, monitoring, controlling, and closing. Supporting a system initiatives, this role requires 80% traveling across the country.


The successful leader will be responsible for developing effective working relationships with clients and team members while training and directing the team towards providing outstanding client and customer dining services. You are responsible, without limitation, to ensure the smooth operation of the facility and position you are supporting.





Essential Functions and Key Tasks:



+ Identify operations efficiencies and implement and facilitate tactical plans to drive account priorities and meet business needs.


+ Responsible for training the new DSD on all Compass Community Living operating systems, procedures, standards, and tools for daily operations.


+ Ensures the operation tracks and meets opening cost budget and operating budget.


+ Essential is an understanding and working knowledge of all systems & processes for Senior Living, Health Care, Corporate Culinary and Retail management.


+ Ensures high quality foods and service are provided to all customers in all areas within established time frames.


+ Food and supply purchasing as needed - adhering to product specifications and authorized vendors.


+ Works with new DSD on location specific job flows and scheduling of the team.


+ Scheduling & supervision of department personnel with adherence to financial budget and required service levels.


+ Improves the effectiveness, efficiency and overall execution of sector, center, and corporate programs with the end goal of performance improvement.


+ Daily POS cash auditing, banking deposits and petty cash reconciliation.


+ Oversight of dining room operations including all associated service methods, ambiance, and sanitation practices.


+ Create and maintain excellent relationships with the residents, Executive Director, and fellow department heads and staff.


+ Administer scheduled training, in service and informational meetings to facilitate consistent implementation of production, service and sanitation standards.


+ Manage, train, and develop the community’s Dining Services department staff and Management.


+ Adhere to operating budget (financial and productivity) and complete reporting responsibilities on a daily/weekly basis.


+ Assure regulatory compliance for sanitation and program documentation.



Education and Experience:



+ Minimum 5 years related experience and/or training at the Dining Service Director, Executive Chef or Chef Manager Level or equivalent.


+ 3-5 years of fine dining restaurant and other food service retail experience preferred.


+ Serve Safe certification is required.


+ Bachelor’s degree in food service, Nutrition, Culinary Arts or Hotel/Restaurant Management is highly desirable is preferred.


+ Prior experience leading Dining service transitions and openings from a lead role is preferred.




+ The successful candidate will thrive in a fast-paced environment that offers unlimited growth opportunities and rewards achievements.


+ Proven ability to take strategy from the concept stage to operational implementation, particularly in a role of influence across organizational structures.


+ Strategic thinker, fiscally responsible with strong business acumen-proven ability to use influence and drive collaboration across the organization.






Work Environment:



+ Must have a valid driver’s license.


+ This position requires extensive travel 70%-80%


+ Must have the ability to pay for travel expenses that will be reimbursed.


+ Requires work with extreme heat conditions and frequent interaction with heated equipment, grease, and other at-risk conditions.


+ Involves repetitive motion, walking and/or standing for extended periods of time.


+ Computer knowledge and ability to work with multiple software programs is essential.


+ Frequent lifting, pushing, and carrying.


+ Requires repetitive wrist motion.











Job Summary






Apply to CCL today!


CCL is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


Applications are accepted on an ongoing basis.


Associates at CCL are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Flexible Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



CCL maintains a drug-free workplace.





Req ID: 1303913


Compass Community Living


Caitlin Pham


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