Strategic Account Specialist - Herc Rentals Inc
Bonita Springs, FL
About the Job
Req #: 55465
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.53 billion as of September 30, 2022. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 350 locations and has approximately 6,500 employees in North America.
We serve a diverse group of customers in a wide array of industries. We support professional con-tractors in construction and remediation. Our industrial customers include large industrial plants, reļ¬neries and petrochemical operations, automotive and aerospace manufacturers. We support government and infrastructure projects at the municipal, state and federal level. And, we continue to expand our services for customers in commercial and retail, healthcare, hospitality, recreation, and entertainment and special events.
Short Description
The Facilities Billing serves as a single point of contact for Herc's strategic customers, providing them a best-in-class customer experience in a multi-channel, fast-paced support environment. Develop and maintain long term operational relationships with our customers while providing customer focused needs including portal processes, timely billing/quotes within portals, and invoice accuracy for any new or existing facility customers. Field customer needs through communication and coordination.
Responsibilities
Professional Experience
* Bachelor's Degree, Associate's degree, or comparable experience
* 1-3 years of customer service or sales experience required.
* Experience with billing/invoicing within portals highly desired
* Basic knowledge of Sales Force and Rental Man preferred
Skills/Competencies
* Passion for customer service
* Detail oriented
* Adapts to changing business and customer needs
* Self-motivated to achieve goals and deliver results
* Communicate professionally and effectively with all levels of the organization
* Drive results through teamwork and business processes
* Ability to organize and manage multiple priorities
* Strategic thinking and problem-solving ability
* Problem analysis and problem resolution at both a strategic and functional level.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Mechanic Tool reimbursement of up to $300 per year
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.53 billion as of September 30, 2022. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 350 locations and has approximately 6,500 employees in North America.
We serve a diverse group of customers in a wide array of industries. We support professional con-tractors in construction and remediation. Our industrial customers include large industrial plants, reļ¬neries and petrochemical operations, automotive and aerospace manufacturers. We support government and infrastructure projects at the municipal, state and federal level. And, we continue to expand our services for customers in commercial and retail, healthcare, hospitality, recreation, and entertainment and special events.
Short Description
The Facilities Billing serves as a single point of contact for Herc's strategic customers, providing them a best-in-class customer experience in a multi-channel, fast-paced support environment. Develop and maintain long term operational relationships with our customers while providing customer focused needs including portal processes, timely billing/quotes within portals, and invoice accuracy for any new or existing facility customers. Field customer needs through communication and coordination.
Responsibilities
- Flexible Schedule
- * Identify customer needs
- * Provide a consistently high level of customer service to all stakeholders with a view to retaining and building relationships
- * Provide timely and accurate quotes and billing
- * Be the go-to person for portal billing needs while serving as an escalation point and educational resource for the rest of the Facilities Billing team.
- * Contribute to departmental improvements, with intentions to improve the future state of all existing processes and procedures
Professional Experience
* Bachelor's Degree, Associate's degree, or comparable experience
* 1-3 years of customer service or sales experience required.
* Experience with billing/invoicing within portals highly desired
* Basic knowledge of Sales Force and Rental Man preferred
Skills/Competencies
* Passion for customer service
* Detail oriented
* Adapts to changing business and customer needs
* Self-motivated to achieve goals and deliver results
* Communicate professionally and effectively with all levels of the organization
* Drive results through teamwork and business processes
* Ability to organize and manage multiple priorities
* Strategic thinking and problem-solving ability
* Problem analysis and problem resolution at both a strategic and functional level.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Mechanic Tool reimbursement of up to $300 per year
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Source : Herc Rentals Inc