Strategic Account Manager at Konica Minolta Business Solutions

SymQuest, a Konica Minolta company, has an exciting opportunity for an Strategic Account Manager. The objective of the STAM is to retain and grow a very loyal, satisfied and profitable client base by managing expectations and satisfaction. They provide ongoing relationship management with clients that are under contract for all or a subset of the SymQuest managed services offerings.

The STAM is the primary relationship liaison between SymQuest and his/her assigned client base, thus the STAM is both the client advocate and the client advisor. The STAM must always engage the client in accordance with SymQuest core values. The STAM works closely with other members of the service delivery team to ensure each client’s individual needs are
being adequately and consistently addressed.

• Manage a group of contracted clients to include:
-Client retention
-Client satisfaction
-Client profitability
-Project revenue and realized rate
-Managed IT services agreement terms and pricing
-Procurement revenue
-Full service portfolio including extended services/offerings
-Technology Business Planning
-Accounts Receivable (AR) Escalation

• Identify, collaborate with SymQuest engineering team to design, propose and close network solutions projects
including engineering labor and products

• Contribute to marketing efforts including driving attendance to and collaborating on and co-presenting in webinars,
and / or seminars

• Overall responsibility for client communications

• Coordinate with client account team in order to leverage resources as needed

• Create short and long term technology roadmaps for clients that align with SymQuest technology standards and the client’s business needs to ensure uptime of systems and reduction of end user support issues.

• Manage the implementation of the technology roadmap based on a mutually agreed upon timeline.

• Assist clients with the development of technology budgets and/or cost reduction efforts ensuring that the client is aware of the risks and tradeoffs associated with proposed increases/reduction of cost.

• Assist with the development and refinement of SymQuest team operations processes and supporting documentation related to the delivery of our managed services to increase staff productivity and/or department profitability

• Is viewed by client as business partner and IT advisor

Internal/External Contacts:

Daily, weekly and monthly interaction with your client base. When appropriate, leverage internal expertise and experience across SymQuest. The STAM collaborates with the Regional Sales Director, Inside Sales team, Director of Service Delivery, Engineering Team Leads and field engineering staff to ensure support expectations are met. STAM works closely with Solution Architects when appropriate to develop Technology Business Plans for the client.

Working Conditions:

A portion of work will be performed at client locations which may vary in terms of quality of workspace. Consecutive hours spent at a time sitting in front of a computer monitor and using keyboard and mouse. Frequent driving is required for this job.

• BA or BS degree or equivalent combination of relevant education and experience
• Minimum of 3 years (five years preferred) of work experience in account management and technology consulting.
• Industry manufacturer and general certifications (Microsoft, VMWare, Dell, HPE, etc.) are not required but are valued.
• Ability to multi-task and manage multiple priorities
• Must have a thorough understanding of the big picture as it relates to information technology; ability to identify risks
and verbally offer mitigation strategies which are easily comprehended by non-technical audiences
• Must be able to learn new concepts, applications and technologies quickly
• Have an entrepreneurial spirit, is a self starter, and thinks outside of the box
• Ability to deal with changing priorities to complete tasks in a short period of time
• Exceptional organizational and time management skills
• Strong business development, negotiation, and influencing skills
• Excellent written, verbal, and formal presentation skills to all levels of management.
• The ability to effectively communicate complex technical issues to a wide audience; including those with limited or no technical
knowledge and comfortable and competent speaking with C-suite contacts
• Solid commitment to sales and customer service with good initiative and follow-through

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list. The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.