Strategic Account Manager - Key Retail Channel - DISH
Littleton, CO 80120
About the Job
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary:Our Retail Wireless team, serving our Boost Infinite, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities:Boost Mobile is poised to revolutionize the wireless industry by establishing a groundbreaking presence in a prominent and influential retail ecosystem. We are seeking a highly motivated and experienced Strategic Account Manager to spearhead our efforts in this critical sales channel. The ideal candidate will possess a robust background in strategic account management, retail sales, and sales strategy. This role is instrumental in driving sales growth, optimizing account performance, and ensuring exceptional customer experiences through this key retail platform.
Key Responsibilities:
Account Management: Serve as the primary point of contact for our strategic retail partner, managing the relationship to ensure alignment with Boost Mobile’s goals and objectives
Sales Strategy: Develop and implement sales strategies to achieve and exceed sales targets for Boost Mobile services within this key retail environment; analyze sales data and market trends to optimize product placements, merchandising, and pricing strategies
Collaboration: Work closely with internal teams, including sales operations, marketing, product development, and customer service, to ensure the seamless execution of sales initiatives and promotions
Performance Analysis: Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of sales strategies; provide regular reports and insights to senior management, offering data-driven recommendations for improvements
Promotions and Campaigns: Plan and execute promotional campaigns within the retail partner's ecosystem to drive product visibility and sales; collaborate with sales ops and marketing teams to develop compelling promotions, content, and advertising strategies
Customer Experience: Ensure high levels of customer satisfaction by addressing issues promptly and working with customer service teams to resolve escalations effectively; strive to enhance the customer journey from discovery to post-purchase
Contract Negotiation: Negotiate terms and conditions with the retail partner to secure favorable agreements that support Boost Mobile’s business objectives and long-term strategy
Market Research: Stay abreast of industry trends, competitor activities, and emerging technologies to identify new opportunities for growth and innovation within the retail space
Education and Experience:
Bachelor’s degree in Business Administration, Marketing, Sales, or a related field
Minimum of 5 years of experience in strategic account management, with a focus on retail sales and strategy; proven track record of managing large accounts and achieving sales targets in a competitive environment
Skills and Qualifications:
Strong understanding of retail sales platforms and best practices; excellent analytical, negotiation, and communication skills
Ability to work independently and as part of a team in a fast-paced, dynamic environment; proven ability to develop and maintain strong relationships with key stakeholders
Proficiency in using sales analytics tools and CRM software to drive insights and inform decision-making