Strategic Account Manager - Chicago - Qantas

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• An opportunity to manage some of Qantas Freight’s largest key accounts across our Americas region
• Challenge yourself to deliver business outcomes with a key focus on maximum revenue
• Full-time permanent position based at Chicago Airport
• $100,000 - $120,000 USD salaried position

Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

Representing our iconic brand, our account specialists promote our product and services to our key markets. As one of the voices of our brand, we sell the Qantas story to our customers far and wide. Our offshore ports each have a personality of their own. When you’re part of the offshore Qantas family, you might be physically apart but you’re still a close part of our team.

As the Strategic Account Manager, you will be responsible for managing the commercial and customer relationships with Qantas Freight customers across the Americas region. Your role will focus on securing and strengthening strategic partnerships within your account portfolio, with an emphasis on driving increased market share and premium yield. As a key representative of our brand, you will develop and execute tailored relationship strategies for each account, enhancing customer satisfaction, elevating brand perception and achieving business outcomes.

You’ll have –

• Demonstrated ability to deliver results within a complex business environment with senior professional stakeholders 
• A minimum of 10 years’ experience in sales / business development role ideally within freight
• Strategic selling, account management, contract negotiation and business planning skills developed at a senior level in a competitive sales environment 
• Strong commercial acumen 
• Highly developed negotiation, communication, organisational and influencing skills at senior levels, both internally and externally 
• Demonstrated ability to offer unique perspectives on business issues, analyse data and information, and create customised solutions for customers 
• Demonstrated ability to tailor sales messages to resonate with different types of customers 
• Exceptional presentation skills, extensive knowledge and awareness of the airline and travel industry 
• Good working knowledge of reporting and CRM systems 
• Ability to travel as required 

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel from the USA to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 4 weeks’ vacation and 15 days sick leave for eligible employees.
• We are planning for the future: Our 401K match offering is 8% for eligible
• employees.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Applications close: Monday, 16th of December (CST)