Strategic Account Manager - Truly Good Foods

Description

Key Responsibilities

• Managing and developing existing strategic accounts. Developing strategies for mutually strengthening partnerships and business relationships.
• Creating and implementing account plans with short-term objectives and long-term goals along with clearly defined steps to reach them.
• Preparing and participating in regular Top-to-Top meetings with strategic accounts
• Completing and implementing new business development plans for strategic account prospects.
• Maintaining project pipeline and ensuring forecasting accuracy.
• Collaborating with internal departments, such as marketing, supply chain, operations, and external partners and vendors in the development and implementation of projects, plans, and business models.
• Engaging in customer/industry activities and business building opportunities (tradeshows, innovation sessions, customer vendor summits, etc.)
• Delivering financial targets for new and ongoing business.
• Managing customer contracts with team support.
• Participating in sales and customer process improvement teams (continuous improvement) to ensure customer and company requirements are simultaneously met.
• Analyzing changes in market dynamics and using data to adapt strategies as necessary to achieve increased sales volume and margin growth
• Preparing compelling and data-driven presentations tailored to each customer, identifying growth opportunities and actionable plans.
• Utilizing available technology (i.e., Dynamics, Hubspot & BI) to prepare monthly, quarterly, and annual business analysis to present to strategic accounts.
• Handling customer requests and communications promptly and professionally.
• Coordinating business meetings and presentations on behalf of the brand.
• Reviewing pricing and margins for each contract and identifying issues and opportunities for improvement.
• Providing input to the management team on new product or service features to be developed to meet current and future customer needs.
• In keeping with our value of Customer Satisfaction, this position is expected to provide high-quality customer service to our internal and external customers, vendors, and others alike.
• Adheres to company Policy and Procedures.
• Acts as a role model within and outside the company.
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with supervisor and about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize.
• Consistently reports to work on time, prepared to perform duties of position.
• Meets department productivity standards.
• May perform other duties as required.

• This job is responsible for sales reporting, forecasting and analysis.
• This job will have periodic access to confidential data including financial statements, company records and/or minutes, customer quotes, and company plans, designs, and/or programs.
• This job develops plans and implements new procedures and methods to achieve company goals.

Skills, Knowledge and Expertise

• Bachelor's degree (B. A.) in marketing or business administration from four-year college or university; and 4+ years related experience in account management roles.
• Sales reporting, forecasting, insights, and analytics savvy.
• Business Development, Sales, Marketing or Customer Relations expertise.
• Problem solving and de-escalation mindset.
• Accurate, detail-oriented approach to daily work
• Results driven with a strong will to embrace and drive change.
• Ability to build healthy relationships, at all levels of the organization, both externally and internally.
• Strong business acumen including in-depth knowledge of the P&L and levers to improve profitability.
• Excellent oral, written, and presentation skills.
• Desire and ability to maintain the utmost confidentiality.
• Proven work experience as a strategic account manager at corporate level. Specific experience and success in key accounts will be a major benefit to this position.
• Hands on experience with account management systems and understanding of sales performance metrics.
• Strong negotiation skills with a problem-solving attitude.
• Passion to challenge the status quo and find innovative solutions and drive out of the box ideas.
• Not afraid to “roll up sleeves” with individual contributor responsibilities; seeks to go beyond comfort to learn.

• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

• Work is performed in a comfortable office and field environment and disruptions occur infrequently.
• The noise level in the work environment is usually moderate.

• The employee may be required to travel up to 20% of the time by air and/or land.

Benefits

• Affordable healthcare (medical/dental/vision)
• Opportunity to participate in the Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• Short Term Disability Insurance paid by the company
• Basic life Insurance equals to your annual salary paid by the company
• Employee Assistance Program – paid by the company
• Long Term Disability Insurance
• The opportunity to purchase additional voluntary insurance coverage for:
• Life Insurance
• Accident
• Whole Life
• Prepaid Legal
• PTO (Paid Time Off)
• 9 Paid Holidays per year
• 401-k Plan (eligible after 6 months of employment)
• Bonuses