Strategic Account Coordinator - Monro Inc.

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. 

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. 

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here!

The Strategic Account Coordinator is responsible for supporting the Fleet team, Fleet and Government customers, stores, and internal customers to ensure a positive experience for our customers and stores. This position provides timely responses to questions and concerns, and actionable reporting to help drive process improvements and sales. Additionally, this position is responsible for driving new government business through analyzing bids, contracts, and negotiating service level agreements.

Compensation:  The salary range for this role is $60,000 - $85,000. Pay will be determined based on experience level.

Essential Functions:

• Respond to inquiries from the stores regarding Fleet and Government customers
• Support stores to help drive new fleet business through coaching on the process, where to find forms, and help with questions from the Credit team about new applications
• Run queries and reports to supply the Fleet team with weekly, monthly, and quarterly reporting
• Responsible for keeping track of Government contracts and deadlines
• Make decisions on which government bids to pursue and create proposals for the bids chosen to gain approval from Sr. Director of Business Development
• Research Government bids to acquire new business; collaborate with District Managers and Store Managers to win new business
• Respond to guest service concerns for Tire Installer Program

• Perform other duties as assigned

Management Responsibility: 

The Fleet and Government Coordinator is an individual contributor to the team and works under the general direction of the Sr Dr Bus Dev to execute the strategic initiatives of the organization. 

Education and Experience:

Associates degree (bachelor’s preferred) with a minimum of 3 years guest service and/or analytics experience or equivalent combination of education and experience. 

Knowledge & Skills:

• Experience at Rental Car Companies preferred
• Excellent verbal and written communication and interpersonal skills 
• Strong analytical skills and is attentive to detail with a high degree of accuracy

• Proficient with all Microsoft Office applications with the ability to learn new and existing company specific software applications
• Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutions
• Strong customer service skills
• Quickly able to learn new skills and apply those skills to the job at hand
• Must be able to operate with a level of autonomy and make decisions that align with business goals

Work Environment & Physical Requirements:

This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and fax machines.  Position requires prolonged periods of sitting/standing at a desk and working on a computer.

Benefits  

• Health Insurance  
• Dental Insurance 
• 401K Retirement Plan with Company Match 
• Paid vacation 
• Paid Holidays 

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.