Store Operations Supervisor - Brooklyn/Harlem - WHIZZ

Position: Store Administrator

Location: New York City

Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Store Administrator to join our team and take charge of the day-to-day operations of one of our e-bike stores in New York. As the Store Administrator, you will ensure smooth workflows, exceptional customer experiences, and operational excellence, all while fostering a supportive and collaborative work environment.

In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.

Your dedication will be rewarded with a competitive salary ranging from $60,000.00 - $65,000.00 per year, along with performance-based quarterly bonuses. At Whizz, we value your contributions and provide clear opportunities for salary growth and leadership development.

Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!

Key Responsibilities

Inventory & Operations Management

• Maintain accurate inventory levels in the store and ensure the availability of products, accessories, and repair parts.
• Coordinate with the Inventory Specialist for timely stock replenishment.
• Keep the store clean, organized, and compliant with safety protocols.
• Monitor the performance of the Mechanics Team, ensuring mechanics arrive on time, perform their tasks efficiently, and adhere to safety and quality standards. Escalate issues to the Service Manager or Operations Team when necessary.

Customer Service Management

For New Customers:

• Oversee onboarding, sales processes, and product selection to deliver a seamless experience.
• Process payments, set up ERP accounts, and promote rewards program sign-ups.
• Deliver bikes, explain features, and ensure new customers are satisfied.

For Existing Customers:

• Manage customer relationships through sales, repairs, and account resolutions.
• Coordinate repairs with the Mechanics Team and handle related payments.
• Perform minor bike adjustments and manage invoicing workflows to enhance service delivery.

Sales Targets & Policy Compliance

• Ensure the store achieves its sales targets by motivating the team and optimizing processes.
• Monitor staff adherence to company policies, including dress code, behavior, and safety procedures.
• Identify and address policy violations promptly, escalating serious issues to HR or leadership when necessary.

Emergency Management & Problem Resolution

• Respond to and take the lead on solving unexpected challenges in the office.
• Resolve issues independently when possible, or report them promptly and collaborate with other departments (e.g., HR, Operations, Facilities) to ensure swift solutions.
• Maintain detailed records of incidents and follow up to ensure proper closure.

Team Leadership & Communication

• Supervise and support store staff, including Customer Service Representatives, Mechanics, and other team members.
• Oversee schedules, attendance, and task delegation to ensure smooth daily operations.
• Foster a collaborative and communicative environment, addressing employee concerns and keeping the team motivated.

Reporting & Administration

• Prepare and submit reports on sales, inventory, and operational metrics for leadership review.
• Ensure effective communication with internal departments and leadership regarding store updates and issues.
• Oversee promotional events, store activities, and ensure proper documentation and filing systems.

Requirements

Requirements

• Minimum of 3 years of experience in a similar role within retail, auto repair shops, or other operationally complex businesses.
• Proven leadership and organizational skills with the ability to inspire and manage a team effectively.
• Demonstrated experience in handling emergencies and resolving unexpected challenges in fast-paced environments.
• Strong problem-solving and communication skills to address operational, customer, and team-related issues promptly and professionally.
• Familiarity with inventory management systems and customer service tools, with a focus on operational efficiency.
• Ability to multitask, work under pressure, and maintain a customer-first mindset.
• Basic technical understanding of bike mechanics, auto repair processes, or similar industries (preferred but not required).
• Proficiency in ERP systems, performance metrics reporting, and task management tools.
• A proactive and results-driven mindset, with a focus on driving efficiency and customer satisfaction.

Benefits

• Competitive Salary: Earn between $50,000.00 - $60,000.00 a year, based on your skills and experience.
• Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter.
• Paid Time Off: Enjoy vacation, sick leave, and public holidays.
• Commute on Us: Benefit from transportation perks for a cost-effective daily journey.