Store Manager - TriMark

Chefs' Toys, 3095 3rd St, San Francisco, California, United States of America ● San Francisco, CA, USA Req #2387

Thursday, January 2, 2025

Since our founding in 1988, great people have proven to be a fundamental ingredient in the recipe for our success. Our business philosophy is to treat everyone with respect including customers, suppliers, and of course our terrific employees. As part of TriMark USA which is one of the country’s largest providers of foodservice equipment & supplies, Chefs’ Toys has 12 retail stores across California, an eCommerce platform, and a large delivery & installation fleet. We have some of the best and brightest career-minded foodservice professionals in the industry, many of whom are trained in the culinary arts. If you have a passion for food and love a great working environment where hard work is rewarded, you'll fit in nicely at Chefs' Toys.

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

POSITION SUMMARY:

• The Store Manager reports to the Area Manager, Stores
• Located in San Francisco, CA
• Full-Time
• In Office

The Store Manager will be responsible for the overall management and success of the retail or foodservice establishment. With extensive experience, the Store Manager will provide leadership, direction, and support to the store team, ensuring operational excellence, exceptional customer service, and achievement of sales targets. This role requires a seasoned professional with proven leadership skills, strong business acumen, and a track record of driving results in a fast-paced environment.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Team Leadership and Development:

• Recruit, train, and develop a high-performing team of associates, providing guidance, coaching, and feedback to enhance performance and morale.
• Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.

Operational Excellence:

• Oversee all aspects of store operations, including inventory management, scheduling, budgeting, and compliance with company policies and procedures.
• Implement strategies to optimize efficiency, reduce costs, and maximize profitability while maintaining high standards of quality and service.

Customer Satisfaction and Retention:

• Ensure exceptional customer service by providing a welcoming and engaging shopping or dining experience.
• Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed customer expectations and build loyalty.

Sales and Performance Management:

• Develop and execute sales strategies to achieve or exceed sales targets and key performance indicators (KPIs).
• Analyze sales data, identify trends, and implement initiatives to drive sales growth, increase average transaction value, and improve customer retention.

Quality Assurance and Compliance:

• Ensure compliance with industry regulations, safety standards, and food safety protocols (if applicable), maintaining a clean, safe, and sanitary environment for customers and staff.
• Conduct regular inspections and audits to assess compliance with company policies, procedures, and quality standards.

Stakeholder Engagement:

• Build positive relationships with customers, vendors, and stakeholders, representing the store and fostering a sense of community and goodwill.
• Communicate effectively with corporate leadership, providing regular updates on store performance, challenges, and opportunities.

COMPETENCIES:

• Strong leadership and team-building skills, with the ability to inspire, motivate, and develop a diverse team of associates.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and management.
• Proven track record of driving results in a retail or foodservice environment, with a focus on sales growth, profitability, and operational efficiency.
• Analytical mindset, with the ability to interpret data, identify opportunities, and make data-driven decisions to optimize store performance.
• Flexibility to adapt to changing priorities, business needs, and market conditions.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in business administration, retail management, hospitality management, or a related field, or equivalent military or practical experience.
• 6 – 8 years of progressive experience in retail management, foodservice management, or a related field, with at least 2-3 years in a leadership or managerial role.
• Strong knowledge of retail or foodservice operations, including inventory management, merchandising, and customer service best practices.
• Familiarity with industry regulations and compliance standards (e.g., food safety, health and safety).
• Ability to speak Mandarin highly desirable.
• Ability to work evenings, weekends, and holidays as required by the business needs.
• Ability to successfully pass a background check post offer acceptance.