Store Manager ~ Retail Operations - Region #3 Bench - Goodwill of Colorado

Application Deadline: January 6, 2025

We have an exciting opportunity to hire a Bench/Floating Store Manager with leadership and retail management experience to support our Region #3 Retail stores. Goodwill of Colorado hires Store Managers who want to make a difference.  Don't miss out on your chance work for a great company and build a fantastic team. Candidates with Restaurant or Retail Management experience are excellent candidates for this role. If you have strong leadership experience, come join our team. If you are passionate about supporting your community, and a highly motivated individual who is sales driven, goal orientated and thrives on continuous improvement, Apply today!     Geographically we will be looking for support in our South Denver Metro Retail stores including Aurora, Castle Rock, Englewood, Highlands Ranch, Littleton and Parker!

This is not an entry-level management position.

Our Store Managers must have the ability to accomplish profitability through managing operations such as budgeting, financial reporting, profit & loss, merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product ‘sweet-spot’ pricing. Our leaders are important to building community rapport and customer relations with an ‘Attitude of Gratitude’ empowering staff and employees to accomplish professional and personal goals.

Minimum Pay starts at $68,000 annually/DOE  and  * BONUS ELIGIBLE *  Opportunity to earn a quarterly bonus when you are running your own store of up to $4500 quarterly / $18,000 annually!

Full Time employees in retail are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer

JOB SUMMARY:

The Manager, Store is responsible for meeting financial goals to generate the income and donations necessary to support the mission operations and community programs provided by Goodwill of Colorado. The Store Manager must be an empowering leader who not only has the ability to operate and manage several diverse departments within the Retail Store but also have the ability to inspire and develop their staff The Store Manager must be a hands-on professional who takes an active role by "rolling up their sleeves" to achieve success.

The Store Manager will be held accountable for their performance as well as the performance of their Retail Store. The Store Manager must have the ability to accomplish profitability through managing operations such as budgeting, financial repotting, profit and loss, merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product 'sweet spot' pricing, build community rapport, and customer relations with an 'Attitude of Gratitude', and empower staff and employees to create and accomplish both professional and personal goals.

Goodwill Retail Stores must successfully collect donations, produce products/merchandise from those donations, manage waste, recycling, warehousing, and merchandising of donated products, price competitively, and provide excellent customer service to achieve optimal performance.

Working with a team of retail professionals, the Store Manager will help ensure we make the best use of our resources to help achieve our mission of helping people within our community reach their highest level of personal and economic potential. The Store Manager will be a strategic thinker and team player who can manage change while motivating and inspiring others.

ESSENTIAL FUNCTIONS:

 Retail Store Manager:

• Works closely with other Retail Store Managers and reporting Director to set goals and objectives to increase sales and donations.
• Responsible for developing and delivering store budget.
• Refines operational procedures toward achieving maximized expense to revenue ratios.
• Conducts store meetings to ensure staff members are aware of expectations and are on track to achieving goals.
• Promotes safety to all employees ensuring that their store adheres to OSHA (Occupational Safety and Health Administration) and CARF.
• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly or other equipment or tools to effectively train, oversee safety standards, move and store donated product when needed.
• Empowers, leads, and manages store staff, ensuring safety, productivity, and success.
• Directly responsible for the hiring, performance management, employee goal setting, and recommendations toward termination related to the employees in at least one department.
• Maintains up-to-date knowledge of and adheres to Goodwill policies, the Employee Handbook, safety standards, and all applicable policies.
• Oversees all Retail Store functional areas to include: sales floor, store front, donation center, production areas, moving product internally, storage facilities, and E-Comm area.
• Supports the best elements of our corporate culture while making culture change. Open to and supportive of new ideas and process improvement of systems and procedures.
• Ability to be on call for alarm notifications after hours.
• Your job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Bench Manager:

• The Bench Manager role is designed to meet the dynamic needs of the business and may require assignments in locations beyond your immediate geographic area.
• Responsibilities include, but are not limited to, providing coverage for unexpected or planned absences, facilitating growth and training for team members, collaborating with other management personnel to enhance store performance, and contributing to business development initiatives.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education:

• A Bachelor's degree is preferred or equivalent combination of education and experience.

Experience:

• Minimum 3 years’ experience as a Store Manager (or similar) with experience in being accountable and responsible for the success of the business, operations, and financial results.

Other:

• Must be a high energy/strategic thinker.
• Organizational skills to manage multiple projects, people, and Retail Store functions.
• Ability to work within a deadline-pressured environment.
• Understanding of marketing and retail principles.
• Understanding of production processes and environment, to include deadlines, quality control, working in a quick and efficient manner, and empowering staff to produce product timely.
• Ability to create, review, and understand statistical information to increase the success of the Retail Store.
• Understanding of the creation and implementation of a budget.
• Must possess the ability to adapt, adjust, and mold to changing circumstances.
• Ability to make difficult decisions and accustomed to being held accountable for overall Retail Store performance.
• Conduct performance feedback and reviews developing internal talent and driving organizational goals.
• Ability to develop a succession strategy to train, develop, and identify talent and leadership.
• Experience and ability to empower a team to manage and lead their departments or functional areas.
• Effective verbal and written communication skills.
• Ability to communicate to all levels within the organization.
• An interest and empathy for people with disabilities and disadvantages.
• Ability to work varied schedules to include weekdays, weekends, evenings, and holidays. In coordination with the Assistant Store Manager must be able to work any hours necessary to provide complete store coverage and supervision.
• Ability to move to other stores within various Region(s) depending on business needs.
• The incumbent will be required and must have the ability to drive for company business*.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, they must be at least:

• 19 years of age (not engaged in passenger transportation),
• 25 – 70 years of age for all passenger transportation services,
• 21 years of age for CDL.

 Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last three (3) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

 Applicant/employees using their personal vehicle for company business, must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Core Competencies:

• Communication, Level 2
• Customer Focus, Level 2
• Excellence, Level 2
• Knowledge and Skills, Level 2
• Teamwork Core Competency, Level 2
• Trust, Level 2

Functional Competencies:

• Developing Others, Level 2
• Planning and Organizing, Level 2
• Results Management, Level 3
• Team Leadership, Level 3
• Command Skills
• Confronting Direct Reports
• Time Management

 

Experience

Required

• 3 - 5 years: Management & Leadership

Preferred

• Retail a PLUS

Education

Required

• High School / GED or better

Preferred

• Bachelors or better

Licenses & Certifications

Required

• Driver's License

Skills

Required

• Microsoft

Behaviors

Required

• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Required

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description