Store Manager- Retail - Waxberg's

We are seeking a high-performing, dynamic Store Manager to lead our team at Waxberg's Walk Shoppe in Niles, IL. As a Store Manager, you will be responsible for all aspects of daily store operations, driving sales growth, and ensuring our customers receive the outstanding service for which Waxberg's is known. The manager needs to embody and uphold our corporate standards while leading the team and working with the corporate office to ensure a seamless internal culture that exudes onto the selling floor. This is an exciting opportunity to lead a motivated team and make a real impact on the shopping experience of our valued customers.

About Us:

Waxberg's Walk Shoppe, a third-generation family-owned shoe store, has been fitting feet since 1919. Originally founded by Isaac Waxberg, a skilled cobbler from Germany, Waxberg's has evolved into a premier footwear destination in the Chicago area. In 2022, we proudly became part of Midwest Shoe Merchants.

Founded in 1950, Midwest Shoe Merchants reliably sourced stylish and comfortable footwear for the greater Milwaukee area. Today, under the stewardship of its third-generation family owners, Midwest Shoe Merchants is recognized as one of the nation's top independent shoe retailers. With 7 Midwest brick-and-mortar locations under 4 distinct footwear retail brands and a thriving, national e-commerce business, Midwest Shoe Merchants proudly serves a diverse clientele from all walks of life.

Purveyors of quality footwear sourced from around the world, we serve discerning customers from all walks of life under a portfolio of retail brands. More than just shoe merchants, we curate a broad selection of comfortable, contemporary styles while offering a personalized, high-touch, sit-and-fit experience and remarkable customer service at every location. Our team of experts guarantees that your feet are in good hands.

Our goal is to improve lives from the ground up.

Key Responsibilities:

• Upholding corporate culture and brand standards
• Manage the daily operations of the store, including opening and closing procedures, scheduling, staff management, & corporate communication
• Lead and inspire a team to achieve sales goals, providing ongoing training and motivation to maximize every customer interaction.
• Maintain the highest level of customer service, ensuring all team members adhere to Waxberg's Core Values and Customer Service Standards.
• Manage inventory, including receiving, processing, and merchandising, to ensure accurate stock levels and appealing displays.
• Handle customer complaints with kindness and courtesy, ensuring a positive shopping experience for all customers.
• Maintain a clean and organized store environment, ensuring that displays, stockrooms, and sales floors are up to Waxberg's standards.
• Utilize the POS system effectively and ensure all team members are trained in its use.

Qualifications:

• Minimum of 5 years of retail management experience, with a proven track record of driving sales and delivering high levels of customer service.
• Shoe experience is a plus, but not required.
• Educational background in business, fashion merchandising, or hospitality is a plus.
• Strong leadership and communication skills, with the ability to motivate and develop a team.
• Detail-oriented, with strong organizational and problem-solving abilities.

Compensation & Benefits:

• Competitive salary, reflective of your experience and skills.
• Full-time position with a comprehensive benefits package including Medical, Dental, Vision Insurance, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, and Generous Employee Discounts.