Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them.  We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care.  As a Store Manager, you make a difference in the lives of pets by inspiring, leading, and motivating others to perform at their best every day. It is your responsibility to create an environment of kindness and empathy towards pets, help spread our message, attain positive business results, and employ effective processes.

Responsibilities

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation.

• Hire, train, and develop store team members.
• Create and maintain scheduling for store team members.
• Coach and lead store team members to provide an exceptional guest experience and achieve sales goals.
• Exercise discretionary authority, prepare reports, and hold self and team accountable for performance measures and execution of organizational initiatives.
• Create an environment of kindness and empathy towards pets and pet parents.
• Consistently communicate our commitment to holistic pet wellness.
• Provide guests with an exceptional experience.
• Overall management of store operations.
• Share product knowledge and suggestions to fit customer needs and promote pet health.
• Perform front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
• Oversee all aspects of inventory such as merchandise replenishment, inventory, adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing.
• Organize special store events and promotions in store.
• All other assigned duties by any member of the Retail Management Team.

Qualifications

• Must be 18 years or older.
• Passion for extraordinary customer service and the well-being of pets.
• Minimum 2 years of professional retail sales experience.
• Minimum 2 year of professional managerial experience.
• Budget and P&L management experience preferred.
• Willingness to be educated about the products and services offered.
• Demonstrated ability to meet sales targets.
• Excellent communication skills-both verbal and written.
• Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
• Time management and organizational skills.

Physical Demands

• Position requires a person to be both indoors and outdoors (to assist with customer carry out).
• Must be able to stand 8 hours per day with or without reasonable accommodation.
• Must be able to lift 50 pounds on a regular basis with or without reasonable accommodation.
• Must be comfortable working with a wide variety of animals including small and large dogs.
• Must be able to work around pet hair, dander, and dust.

Full-time team members enjoy the following:

Programs and benefit eligibility will vary based on average hours worked and length of service.

• Medical, dental, and vision insurance
• Health Savings Account (HSA)/ Flexible Spending Account (FSA) – medical and dependent care
• $25K life insurance policy (employer paid)
• Short and Long-term disability (employer paid)
• Greatly discounted, employer-subsidized pet insurance
• PTO (paid time off) – 2 weeks in first year, 3 weeks in second year
• Paid Parental Leave – 4 or 12 weeks of paid parental leave after 1 year of service, 1560+ hours worked.  
• Paw-Ternity – paid Pet Adoption bonding time  
• 401(k) Program – employer match at a rate of 0.25% for each 1% contribution, up to 6%. Must be 21 or older.  
• Employee Assistance Program/ 24X7 – completely confidential
• 25% employee discount on goods & services
• Team Member Feeder Program - eligible for two units (bags or cases of cans) of the participating vendors product/s each month
• Store Bonus Incentive Program

IPP is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or team member based on any legally recognized basis, including but not limited to: race, color, national origin or ancestry, religion, sex (including pregnancy, lactation, childbirth or related medical conditions)  gender identity or expression, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, sexual orientation, age (40 or over), or any other status protected by federal, state, or local law.

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