Store Manager, Last Call Neiman Marcus - Grapevine Mills - The Neiman Marcus Group Inc
Grapevine, TX
About the Job
Description
NEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.
As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.
Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.
NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.
As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.
NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.
Neiman Marcus Last Call currently has an opening for a Store Manager. This role is responsible for achieving store financial and operational goals through the training, development and motivation of the store management team. We are looking for a business minded leader who can drive sales and positive plan results in the store through superior customer service, events, promotion, and motivation of the staff. The Store Manager is also responsible for leading and coaching store associates. Store Manager also acts as Manager on Duty and assists in leading the store’s daily operations, as well as contributes to the maintenance of the store through daily recovery.
Review business with the Division Buyers and discuss action plans that will yield position results
Create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
Set strategic objectives and set priorities accordingly
Champion the store's new account and clientele acquisition programs and help motivate the store team to meet these goals
Plan and execute store budgets and ensure guidelines are being followed to minimize operating expenses and maximize revenue
Establish and maintain a customer base
Develop, motivate and train the management team in all aspects of the business
Ensure store compliance with all company policies, procedures and guidelines
Have a working knowledge of all company policies and procedures
Oversee the exempt-level annual review process
Recognize great performance and address performance issues
Foster good working relationships between Store Management and Corporate Partners
Managers must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
Qualifications
QUALIFICATIONS
This role is responsible for achieving store financial and operational goals through the training, development and motivation of the store management team. We are looking for a business minded leader who can drive sales and positive plan results in the store through superior customer service, events, promotion, and motivation of the staff. The Store Manager is also responsible for leading and coaching store associates. Store Manager also acts as Manager on Duty and assists in leading the store’s daily operations, as well as contributes to the maintenance of the store through daily recovery.
- Review business with the Regional Director and discuss action plans that will yield position results.
- Create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards.
- Set strategic objectives and set priorities accordingly.
- Champion and clientele acquisition programs and help motivate the store team to meet these goals.
- Plan and execute store budgets and ensure guidelines are being followed to minimize operating expenses and maximize revenue.
- Establish and maintain a customer base.
- Develop, motivate and train the management team in all aspects of the business.
- Ensure store compliance with all company policies, procedures and guidelines.
- Have a working knowledge of all company policies and procedures.
- Oversee the exempt-level quarterly performance management process.
- Recognize great performance and address performance issues.
- Foster good working relationships between Store Management and Corporate Partners.
- Managers must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
- Maintain ongoing effective recruiting strategies to attract top talent.