Store Manager - Little Words Project

About the Role

We are looking for a responsible Store Manager to help oversee and operate our Mall of America retail location. Our Store Manager will oversee the team and model best practices such as sharing the LWP brand story, providing personalized recommendations and guiding each customer through their shopping experience in-store. The Store Manager will lead the store team's scheduling, people management, performance management, and talent acquisition. Additionally, this Store Manager will either have a special focus on leading the store's visual merchandising and inventory processes OR leading the store's marketing - dependent on candidate experience. 

Core Responsibilities

• Ownership of the location's success and supervise and motivate staff to perform their best
• Work with the Regional Manager to ensure the store team meets its efficiency and customer satisfaction goals
• Manage in-store beading table appointments and parties 
• Facilitate in-store birthday parties and other special events
• Fulfill in-store custom orders by beading bracelets and contacting customers when complete
• Train, coach, and support new and existing Sales Associates
• Navigate change and effectively guide others in the dynamic retail environment
• Open and close the store independently
• Manage the creation and distribution of store schedule (in partnership with the Regional Manager)
• Lead the team for operational tasks such as inventory intake, visual merchandising, clienteling, and KPIs
• Monitor and maintain store inventory and communicate product needs to the Regional Manager
• Independently create and distribute the store schedule based on business needs and guest traffic
• Performance management, including administration of development plans, performance reviews, constructive feedback, and performance improvements. 
• Collaborate with the Regional Manager to identify staffing needs and partake in the recruitment process
• Organize team-building activities and events

Visual Merchandising & Inventory Responsibilities/Qualifications

• Meet with the HQ team weekly to review visual merchandising and inventory levels
• Receive all incoming merchandise through our ERP platform (Netsuite) and flag any discrepancies 
• Lead weekly and quarterly cycle counts and report all findings to the operations team 
• Manage inventory levels to ensure displays and available stock are up to standard
• Lead product knowledge for each launch 
• Proven experience in inventory management and ERP System(s) (Netsuite is a plus)
• Experience in visual merchandising and a keen eye for aesthetics 

Marketing Responsibilities/Qualifications

• Plan and execute in-store events/activations and activations to enhance customer experience
• Implement clienteling techniques to build strong relationships with customers
• Generate creative and engaging social media content that aligns with the brand identity
• Develop and nurture relationships with brand ambassadors/local influencers, leveraging their influence to enhance brand awareness
• Experience in retail marketing, including clienteling and events
• Familiarity with social media and trends 
• Experience with CRM systems (Endear is a plus)

Key Qualifications

• 3+ years' of retail leadership or relevant management experience
• 5+ years' of customer service industry experience
• Proficient in MS Office (MS Excel in particular)
• Problem-solving attitude
• Proven experience in people management, preferably in a retail environment
• Experience in attracting, developing, and motivating top talent
• Experience in developing collaborative relationships and influencing teams
• Manage conflict, lead, and hold others accountable
• Must be able to work weekends and holidays
• Passion for learning, sharing LWP's core values, including positivity and kindness