Store General Manager - Shoppers World Group

Summary of Position
Shoppers World strives to be the best competitor in the discounted retail chain group. A family owned business since the 1950's, Shoppers World is the place to get great value driven merchandise. What makes Shopper's World so unique is our ability to understand our customer better than many other retailers. We do this by ingraining ourselves within the neighborhoods in which we do business. Many of our store locations are located in small and close knit neighborhood surroundings, which results in a mom & pop customer experience.

Shoppers World has a set of values that every associate is accountable to carry out in our actions and in the decisions we make daily. As a Shoppers World Associate, you will be expected to uphold and demonstrate these values at all times.

As a General Manager you are responsible to ensure we are delivering outstanding customer service, and to focus on driving sales by hiring, training, and developing store associates. The General Manager is also responsible to ensure the completion of assigned tasks and duties in his/her assigned store(s). This position reports to the District Manager.

Responsibilities of a General Manager

Leadership

• Drives results through his/her team.
• Open to input, can produce results with little input from others.
• Provides leadership and direction to all store associates as appropriate.
• Ensures the completion of all store functions including freight processing, day to day store activities and safety procedures.
• Manages payroll by properly staffing and scheduling to business needs.
• Ensures that all company policies and procedures are implemented and followed.
• Holds the store team accountable to operational and service standards.
• Observes and coaches team behavior.
• Responsible for the recruiting, hiring, training, evaluating, and coaching of associates.
• Communicates well, both verbally and in writing.
• Works well with others.
• Complies with operational policies and procedures.
• Set and communicate clear expectations for team, then provides useable solutions to work related problems.
• Maintains store and company standards.
• Adheres to company policies to protect company assets.
• Responsible on making sure markdowns are executed consistently and in a timely manner.

Customer Focus

• Ensures customer service is the major focus within the store.
• Understands and cares about the needs of the customer.
• Prioritizes work effectively to ensure customers are well served.
• Proactively resolves customer issues quickly.
• Train, and coach associates on how to effectively deliver great customer service.

Professionalism

• Maintains a professional presentation and high ethical standards.
• Understands and is aligned with the expectations of the Company.
• Understands how to analyze and report out on sales recaps.
• Maintains good personal appearance; follows dress code, maintains good personal hygiene.
• Exhibits good work habits.
• Demonstrates self-control; maintains composure and keeps emotions in control
• Maintains a positive attitude
• Maintains good attendance/ Demonstrates promptness. Always on time
• Is reliable to compete all work and meet all deadlines

Physical Requirements of the Job

• Must stand for the duration of work shift (app. 80% of shift).
• Must be able to unload/lift/move/maneuver multiple boxes weighing on average 35-50 pounds.
• Must be able to bend to assist customers select items merchandised on low fixtures.
• Must be able to push/pull carts with multiple cartons.

Qualifications for General Manager

Experience: Prior retail experience preferred but not required. The candidate should have at least 3 (+) years supervisory experience. Have experience in leading others, make sound business decisions, and work in a fast paced business environment.

Education Level: High School Graduate level or above preferred. Candidate must possess a basic proficiency in english, Math, Reading, and Computer Skills.

• Leadership Skills: Responsible for leading by example in all actions required to complete tasks and responsibilities. Must be able to lead and motivate a team.
• Time Management: Must possess the necessary skills to get projects, scheduling, and many other store functions complete in a fasted paced environment.
• Sales and Budgeting: Must be able to read, understand and react to store reports, including sales and budgeting payroll.
• Analytical Skills: Responsible for hiring new associates and being a good judge of character which will help ensure that you hire the right people to maintain an efficient and motivated team. You will also need analytical skills to be able to solve problems that may come up during a typical work day.
• Decision Making Skills: Being able to make hard and fast decisions is crucial to running a successful store. Whether it's dealing with associates, customers, or members of management, you will have to make decisions that affect the company.
• Communication Skills: Store Managers do a lot of speaking and writing. This might be one-on-one to a customer, in front of a group of associates, or in a meeting with a District Manager or upper Management. Store Managers must be able to effectively communicate their message, ideas, plans, etc.
• Customer Service Skills: Store Managers are the role model for their store on how to effectively deliver great customer service to every customer, every day. A positive interaction with each customer is crucial for repeat business, associate morale, and success of the company.

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