Stewardship Coordinator - White House Historical Association

About the White House Historical Association

Founded by former First Lady Jacqueline Kennedy, The White House Historical Association is the non-profit 501c3 focused on the preservation of the Executive Mansion and the White House art and historic furnishings collection. The Association serves the public and learners of all ages through our robust educational offerings including the White House History Teacher Institute, our online game “Brief the Chief”, Digital Library, and wide variety of public programming. 

As a non-partisan organization, we work with and honor the legacies of First Families of all political backgrounds and affiliations. 

In the fall of 2024, the White House Historical Association will open The People’s House: A White House Experience. Adjacent to the west side of the White House complex, this new center tells the story of the Executive Mansion, its inhabitants, and the people who have dedicated their careers to its functions - a working office to the executive branch of government, a world stage to global diplomacy, and a home to the first family. Free to the public, The People's House: A White House Experience can impact 300,000 visitors each year and many more through its virtual programs. 

Experienced fundraising professionals are sought to help engage new major and principal gift donors across the United States in its exciting mission. The dynamic nature of our fundraising environment often requires flexibility and a personal commitment to the work ethic. Gift officers who are motivated by fast-paced acquisition work will enjoy the opportunity to build communities WHHA philanthropists across a regional portfolio. The White House Historical Association is committed to building a skilled, collaborative team that reflects the diversity of our nation and the people served by the White House. 

The Role

The Events and Stewardship Coordinator is an integral part of the Donor Relations team, supporting a wide range of events and stewardship efforts that help improve fundraising outcomes. The Events and Stewardship Coordinator will be responsible for the audience generation for all development events to assure the overall quality and impact of events as experienced by the Association’s stakeholders including donors, prospective donors, volunteer leadership, and their guests. The Coordinator will support but not be limited to generating lists of prospective invitees, tracking RSVPs, assist in arranging seating charts, developing, and executing a follow up communication plan, and serving as a reliable point of contact for invitees and guests for all development events. 

The Coordinator will also assist with donor relations and stewardship processes (including donor communications, activities, and events), and ensuring that constituents receive appropriate engagement and recognition.

Principal Duties and Responsibilities:

• Coordinate with Events team to support with planning, executing, and follow-up of each event including but not limited to:
• preparing accurate constituent invitation lists to achieve segmentation strategies, 
• executing mailings associated with event invitations,
• creating digital event registration opportunities using tools such as Cvent,
• following up with invitees to secure event registrations with concierge level service, 
• crafting seating charts according to attendee strategy and coordinating with gift officers to adjust as necessary to best support fundraising goals, 
• staffing events to run registration, ensuring excellent constituent experiences and accurate attendance lists,
• adjusting seating in live time on-site to respond to unexpected declines or arrivals, 
• helping to execute events as needed to support event logistics team, 
• developing follow up content for mass and individual outreach, 
• Sending and tracking of written, photo, and video follow up to discrete audience segments.
• Serve as a reliable and consistent contact for all invitees, guests, and external stakeholders
• Accurately track all event responses and ensure that all event communications are concise, timely, and frequent.

· Synchronize with Database Manager to ensure timely payments affiliated with fundraising events.

· Coordinate with Individual Giving team to execute outreach and stewardship plans including but not limited to: preparing and executing high-touch prospect acquisition mailings, preparing and executing stewardship packages to new premier level donors, recording data in Salesforce, resolving constituent concerns in person, over the phone, and via email with appropriate escalation as needed.

· Serve as the primary staff member to attend events and provide concierge service onsite to all guests, securing additional staff support from colleagues as each event requires.

• Performs other related duties as assigned.

Qualifications

• Bachelor’s degree is required.
• Two or more years of professional relevant coordination experience with emphasis on customer service and on-site resolving customer conflicts, preferably in a Development Office and/or nonprofit organization focused on history or preservation.
• Track record of accurate, detailed work is required.
• Knowledge of Salesforce CRM software is preferred.
• Experience working with high-net worth or high-profile individuals is highly preferred.
• Outstanding communication skills with external constituents both on the phone and in person are required. 
• Demonstrated success respectfully coordinating with internal and external constituents in high-pressure, in-person situations is required.
• Excellent written, verbal, analytical, interpersonal, and presentation skills are required.
• Exceptional organizational skills with the ability to manage several projects simultaneously, generate creative solutions to problems, and demonstrate calm demeanor in fast-paced environments are required.
• Scrupulous attention to matters of discretion and confidentiality are required.
• Proficiency with Windows environment and standard MS Office suite: Outlook, Excel, Access, PowerPoint, Word, etc. is required. 
• Passion for American History is preferred.

Salary Range:

$60,000-$70,000

Benefits:

Full benefits of White House Historical Association full-time staff