Standard Jobs Developer - Heavy Equipment - Ring Power Corporation

Primary Job Role
Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.

Develop and maintain a cohesive team effort between all departments to achieve objectives of profitable growth, customer satisfaction, and a continuous improving of service operations.

Communicate effectively with internal and external customers.

Create and maintain all areas of the Standard Job database in Builder G3 and DBS. Provide analysis of areas that will need improvement for Standard Jobs and provide ideas for implementation.

Promote proper use of Standard Jobs through information and training.

Oversee and maintain all service document scanning within the OnBase scanning system.

Provide written quotes for customers and provide licensing and troubleshooting of software related issues for SIS and ET.

Accurate ordering and invoicing of all internal and external Caterpillar software and subscriptions.

Performs other duties as assigned.

Essential Job Competencies
Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Managing Change: Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes to manage the orderly implementation of change.

Facilitating / Presenting: Enables cooperative and productive group interactions. Clarifies the agenda by identifying the key issues, objectives, and stakeholder expectations. Guides the discussion of complex or divisive issues to help members develop insights and remain engaged with the task. Tailors presentation style to the audience with interaction and feedback to hold their attention.

Political Astuteness: Understands how their roles, products, and services relate to and impact those of other work units. Properly identifies the real decision makers and the individuals who can influence them. Builds relationships with key players to gain support and get things done within ethical parameters. Uses knowledge of the organization and political climate to solve problems and accomplish goals.

Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.

Analytical: Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail. Compares alternatives, evaluating the costs, benefits, risks, and chances for success, in making decisions. Identifies patterns and trends to determine root cause. Generates a range of creative solutions, choosing the most appropriate option.

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

Stress Management: Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Education and Experience
Formal Education High School diploma or GED

Experience 1-2 years

Required / Credentials
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Not Required but Highly Desired Criteria
Experience in relevant service management.

General earthmoving and generator equipment knowledge.

Updating of Knowledge
Job requirements occasionally change requiring re-training to stay current every 3-5 years.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving Job requires basic problem solving ability using established examples / guidance.

Creativity Job requires no significant use of creativity in generating solutions or identifying improvement opportunities.

Autonomy Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.

Working Environment
Stress Load Occasional exposure to these stresses (less than 20% of the time).

Workload Fluctuation Job rarely involves changes in priorities, complexity and/or quantity of work.

Work Schedule Work is routinely performed during regular business hours with rare exceptions.

Organizational Impact
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands
·         "NA": Not Applicable

·         "O": Occasionally - (up to 3 hours/day)

·         "F": Frequently - (3-6 hours/day)

·         "C": Constantly - (6-8 hours/day)

N/A: Climbing
N/A: Balancing
N/A: Stooping
N/A: Kneeling
N/A: Crouching
N/A: Crawling
N/A: Reaching
O: Standing
C: Sitting
O: Walking
N/A: Feeling
N/A: Fingering
N/A: Grasping
F: Repetitive Motion
F: Talking
O: Hearing
 
 
N/A: Pushing - Up to 25 lbs.
N/A: Pulling - Up to 25 lbs.
N/A: Lifting - Up to 25 lbs.
N/A: Pushing - 26-50 lbs
N/A: Pulling - 26-50 lbs.
N/A: Lifting - 26-50 lbs.
N/A: Pushing - Over 50 lbs.
N/A: Pulling - Over 50 lbs.
N/A: Lifting - Over 50 lbs.

Environmental Conditions
·         "NA": Not Applicable

·         "O": Occasionally - (up to 3 hours/day)

·         "F": Frequently - (3-6 hours/day)

·         "C": Constantly - (6-8 hours/day)

C: Inside conditions: Protection from weather but not necessarily from temperature change.
N/A: Outside environmental conditions: No effective protection from weather.
N/A: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.
N/A: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.
N/A: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level
N/A: Vibration: Exposure to oscillating movements of the extremities of whole body.
N/A: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.
N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids.
N/A: Air particulates / contaminants: the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER