Staff Technical Program Manager at Divisions Maintenance Group

Title: Staff Technical Program Manager

Reports To: Director of Technology Operations

Department: Product & Engineering

Location: Cincinnati, OH

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

The DMG Product & Engineering organization is building a tight-knit, high-performing group of problem solvers to help DMG and our customers digitally transform facilities services maintenance. We are seeking an exceptional Staff, Technical Program Manager, to consult, plan & manage business critical and top priority programs across the P&E Organization.

You will use your expertise to influence product teams that design, develop, test, deploy, maintain, and deliver software. You will plan programs, identify & mitigate risks, manage delivery schedules, and communicate clearly with stakeholders. To be successful in this role, you will need to bring a data driven approach combined with a deep technical skill set to both influence and elevate the P&E technical program management methodologies & best practices. Broadly, this will require knowledge of software engineering, product engineering, and program management fundamentals and tooling.

What You'll Do:

• Be proficient in working with product engineering teams and leadership to design, scope, and shepherd feature execution.

• Use data to drive technical decision making and prioritization of initiatives.

• Excel at defining the vision for and delivering large business-impacting projects with multiple constraints.

• Build simple, well-designed programs that consider the architecture and systems of domain without accruing additional complexity over time.

• Own planning for long-term, multi-phase programs accounting for all aspects of development, release, and maintenance.

• Understand cross-functional dependencies deeply and can effectively communicate about them to stakeholders.

• Make tough calls to reprioritize or recommend ending or course-correcting projects as new information is available.

• Execute large programs at a very high level, e.g. to a standard of quality well exceeding that of the current system, a tight deadline with significant consequences of failure, or in a manner that allows rapid learning to drive out significant ambiguity (though not all simultaneously).

• Invest time to coach and mentor teammates; particularly individuals looking to grow into a senior TPM role.

What You Need:

• Equivalent experience including 10+ years of technical program management or a BS or MS in a scientific or engineering discipline.

• Experience managing or have deep understanding of an organization’s Incident Management Process.

• Able to demonstrate a high level of depth in a particular technology or product domain.

• Proven experience developing new project management methodologies to deliver business value and drive significant change across an organization.

• Proven set of technical skills and development methodologies and apply them with a sophisticated approach that is best suited for each project.

• Deep knowledge of technical architectural design, systems, technical supporting tools, and methods to implement.

• Act independently and expeditiously to align teams cross functionally on critical projects.

• Exhibits a very high standard of technical judgement, innovation and execution to tackle open-ended problems that require difficult prioritization, defining both the “what” and “how” of items to be delivered.

• Experience hiring technical candidates and building out TPM teams.

• Preferred proficiency with industry accepted source code repository management tooling, observability and monitoring management tooling, project planning tooling, and roadmap planning tooling.

• Required - One of the following: AWS, Google, or Azure cloud administrator certifications.

• Required - One of the following: PMP, Advanced CSM or CPO certifications.

• Ability to manage the stress of a fast-paced environment.

• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. 

Some of our many benefits include:

• Health, dental and vision coverage on day 1.

• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.

• Paid Primary and Secondary Caregiver leave.

• Employee Assistance Program to assist with everyday challenges.

• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.

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